Patient Care Coordinator / Front Office Coordinator

The Aubin Aphasia Speech and Language Center • Bainbridge Island, WA

10d • Onsite

About The Position

Aubin Aphasia Speech and Language Center is a collaborative outpatient speech-language pathology practice dedicated to helping children and adults achieve meaningful communication. We pride ourselves on providing compassionate, individualized care while creating a welcoming environment for every family who walks through our doors. We are seeking a friendly, organized, and proactive Patient Care Coordinator to serve as the welcoming face of our clinic during afternoon hours. This position plays a vital role in creating a positive experience for patients and families while helping maintain full therapist and tutoring schedules through excellent communication and relationship-building. The ideal candidate enjoys talking with people, is comfortable making outbound phone calls, and thrives in a fast-paced environment where customer service and organization are equally important.

Requirements

• Excellent verbal and written communication skills.
• Friendly, professional, and compassionate personality.
• Comfortable making frequent outbound phone calls.
• Strong organizational and multitasking abilities.
• Detail-oriented with excellent follow-through.
• Experience in customer service, healthcare, education, or office administration preferred.
• Ability to work independently while supporting a collaborative team.

Nice To Haves

• Loves connecting with people.
• Enjoys solving scheduling puzzles.
• Takes initiative without waiting to be asked.
• Is dependable and highly organized.
• Creates a welcoming environment for every family.
• Is comfortable balancing front desk responsibilities with proactive outreach.

Responsibilities

• Welcome patients, tutoring families, and visitors with a warm and professional demeanor.
• Check patients in and out.
• Answer phones and respond to general inquiries.
• Maintain a clean, organized, and welcoming reception area.
• Assist with scheduling and appointment changes.
• Support clinicians with administrative tasks as needed.
• Make outbound calls to tutoring families to check in on their experience.
• Build relationships with families and answer general questions.
• Identify scheduling opportunities and help fill available tutoring appointments.
• Follow up with families who have missed appointments or paused services.
• Maintain accurate communication notes within the scheduling system.
• Help maximize clinician schedules through proactive outreach.
• Assist with data entry and maintaining patient records.
• Coordinate paperwork and intake documents.
• Support special projects and community events as assigned.
• Help ensure smooth daily clinic operations.

Benefits

• Supportive and mission-driven team.
• Opportunity to make a meaningful impact on families.
• Collaborative work environment.
• Flexible part-time afternoon schedule.
• Meaningful work helping individuals improve communication and quality of life.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed