Patient Care Consultant

Aspen Dental Management•Gastonia, NC

19d

About The Position

The Patient Care Consultant serves as the primary treatment plan advisor, guiding patients through their smile transformation journey. The role combines empathy and consultative sales skills to help patients understand recommended care, make informed treatment decisions, and feel confident throughout the process. The consultant works closely with the dental team and Regional Sales Manager to provide a supportive, transparent patient experience while contributing to practice performance.

Requirements

At least 2 years of experience in consultative sales, patient care coordination, or customer service; healthcare or retail sales experience is preferred.
Proven record of meeting or exceeding sales or conversion goals.
Excellent communication, interpersonal, and objection-handling skills.
Ability to explain clinical recommendations in patient-friendly language.
Strong organizational and time-management skills.
Comfort using CRM or patient management systems.
Patient-first mindset with empathy, professionalism, and active listening skills.
Resilience and adaptability in a fast-paced environment.
Collaborative approach and ability to partner effectively with clinicians and leaders.
Results-oriented and motivated by patient outcomes and performance goals.

Nice To Haves

Healthcare or retail sales experience.

Responsibilities

Consult with patients about clinician-recommended treatment plans and product offerings, explaining options clearly and compassionately.
Build patient trust and confidence by addressing objections with empathy, education, and financial clarity.
Create and present customized payment plans based on patients’ financial needs.
Serve as the primary point of contact after the patient’s initial visit by answering questions and providing ongoing guidance.
Use consultative sales techniques to support treatment acceptance by connecting patient needs with appropriate solutions.
Follow up with patients to encourage treatment decisions and ensure timely communication.
Track and report KPIs, including consult-to-acceptance rates, follow-up conversion, and payment plan adoption; use CRM tools to document interactions and monitor follow-ups.
Partner with the dental team to provide high-quality, patient-first experiences consistent with company policies, regulations, and dental board standards.
Collaborate with the Regional Sales Manager to refine consultation approaches, improve close rates, and stay current on product offerings, promotions, and financing options.
Identify opportunities for additional services or products that may enhance patient outcomes and practice performance.
Ensure a smooth handoff from consultation to procedure, minimizing patient stress and creating a seamless experience.
Deliver supportive, transparent, and compassionate interactions that build patient loyalty and trust.