Consultant, Patient Experience

Qualtrics • Provo, UT

2d • $105,000 - $127,500 • Remote

About The Position

The Consultant, Patient Experience helps healthcare organizations transform their patient experience strategies by translating data and analytics into actionable insights and improvement initiatives. The role leads high-impact client engagements, diagnostic assessments, and execution roadmaps, working with C-suite executives, healthcare providers, and Qualtrics’ Strategic Consulting practice to deliver measurable results.

The consultant synthesizes quantitative and qualitative healthcare data into executive-level recommendations, facilitates workshops and training, supports client change management and capability building, and identifies opportunities to expand client relationships and consulting offerings. The role also contributes to the development and deployment of consulting methodologies, tools, technologies, and frameworks, while delivering high-quality engagement outputs and meeting utilization targets.

Requirements

• At least 5 years of relevant healthcare industry experience, with deep familiarity with healthcare market trends.
• Demonstrated expertise using patient experience data, analytics, and methodologies to drive organizational change.
• Experience implementing improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
• Strong background in executive-level presentations, workshop facilitation, and qualitative and quantitative analytical methods.
• Bachelor’s degree required.
• Ability to travel up to 75%.

Nice To Haves

• Prior management or strategic consulting experience, strongly preferred.
• Exposure to consulting business development.

Responsibilities

• Lead patient experience consulting engagements, diagnostic assessments, and execution roadmaps.
• Translate complex quantitative and qualitative healthcare data into executive presentations and recommendations.
• Facilitate change management, workshops, and training to build the capabilities of client providers, staff, and leadership teams.
• Identify client needs and collaborate internally to deliver comprehensive solutions and grow client relationships and practice revenue.
• Contribute to the creation, testing, and deployment of consulting tools, technologies, methodologies, and frameworks.
• Deliver high-quality engagement outputs and manage personal utilization to meet established performance targets.
• Build trusted relationships with C-suite executives, boards, clinical teams, and other client stakeholders.
• Identify emerging market trends and needs to expand client relationships and consulting offerings.

Benefits

• Personalized Career Action Planning with a manager.
• Qualtrics pays 100% of healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.
• Medical, dental, vision, life, and disability benefits.
• 401(k) with matching.
• Paid time off.
• Wellness reimbursement.
• Mental health benefits.
• A sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level