Patient Experience Representative

Jobologi • Malvern, PA

9d

About The Position

Launch a healthcare career with a mission-driven team that creates exceptional patient experiences in a fast-paced, supportive environment. The Patient Experience Representative is a key point of contact for patients, families, and healthcare staff, guiding them through their healthcare journey with professionalism, compassion, and accuracy.

This entry-level role provides hands-on experience in patient outreach, appointment coordination, registration, insurance verification, and support for Radiology operations. It offers a well-rounded foundation for a future in healthcare administration or patient services.

Requirements

• At least 1 year in a customer service, healthcare, or call center environment.
• Recent graduate or equivalent experience in healthcare, customer service, or administrative roles.
• Strong verbal and written communication skills.
• High attention to detail and organizational skills.
• Empathy, professionalism, and the ability to stay calm under pressure.
• Basic computer proficiency, including Microsoft Office, EMR systems, and scheduling software.
• Interest in building a career in healthcare, patient services, or administration.

Responsibilities

• Serve as the first point of contact for patients, families, and healthcare partners, delivering excellent customer service by phone, email, and message.
• Schedule patient appointments and coordinate care, including insurance verification and pre-authorization submissions.
• Collect complete patient demographic information and perform accurate registrations in the EPIC EMR system.
• Initiate and manage service tickets through resolution, coordinating with hospital departments as needed.
• Support Radiology Reading Room and Image Library staff with image uploads, coordination, and operational tasks.
• Accurately document patient interactions, concerns, and requests, ensuring timely follow-up and resolution.
• Provide information, guidance, and redirection to patients and third-party partners, including pharmacies and healthcare staff.
• Collaborate with team leads and supervisors to identify improvements in patient experience processes.
• Maintain strict confidentiality and comply with HIPAA and organizational guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed