Patient Experience Representative

Jobologi • Malvern, PA

9d

About The Position

Join a mission-driven team that helps shape exceptional patient experiences in a supportive, fast-paced healthcare environment. As a Patient Experience Representative, you’ll serve as the first point of contact for patients and families calling on behalf of hospital partners. The role helps ensure voices are heard, concerns are documented, and resolutions are initiated. It is suited to a compassionate, detail-oriented person who enjoys helping others navigate healthcare experiences and wants to grow a career in patient services.

The position is part of the Jobologi Program, which supports associates making the transition from campus to their careers. Associates accepted into the program complete five experiences during a 6- or 12-month program: client work experience, team-building events, professional development workshops, industry shadowing, and health and wellness activities. Completing all five experiences qualifies associates for InternU’s Fingerprints program, which provides scholarships or student debt relief. Jobologi is provided at no cost, and associates are compensated for each experience attended and completed.

Requirements

• Associate or bachelor's degree in a related healthcare field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to remain calm under pressure.
• High attention to detail and accurate data-entry skills.
• Basic proficiency with Microsoft Office and/or ticketing systems.

Nice To Haves

• One or more years of experience in customer service, healthcare, or a call center environment.

Responsibilities

• Respond to inbound calls with empathy and professionalism, ensuring each caller feels heard and valued.
• Accurately document patient concerns, feedback, or complaints in the internal ticketing system.
• Initiate and manage service tickets through to resolution, coordinating with hospital departments as needed.
• Provide general information, clarification, or redirection when appropriate.
• Maintain confidentiality and adhere to HIPAA and organizational guidelines.
• Follow up on open items and ensure timely closure of tickets to maintain service quality standards.
• Collaborate with team leads and supervisors to improve processes and communication.

Benefits

• Jobologi Program provided at no cost.
• Compensation for every Jobologi experience attended and completed.
• Eligibility for InternU’s Fingerprints program, providing scholarships or student debt relief, after completion of all five program experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree