Senior Consultant, Patient Experience

Qualtrics • Provo, UT

3d • $126,000 - $153,000 • Remote

About The Position

The Senior Consultant, Patient Experience leads strategic healthcare consulting engagements that improve patient and employee experience. The role owns projects end to end, including scope, timelines, budgets, deliverables, and measurable outcomes, and partners directly with C-suite executives, health system boards, and clinical teams. The consultant translates quantitative and qualitative healthcare data into executive insights, strategic roadmaps, and actionable recommendations; identifies opportunities to expand client relationships and practice revenue; and facilitates executive sessions, clinical training, and leadership workshops. The role also contributes to the development and deployment of consulting methodologies, tools, technologies, and service offerings, while meeting utilization and quality standards. The position is remote and allows travel of up to 75%.

Requirements

• 8+ years of relevant healthcare industry experience, including a deep understanding of market trends and healthcare delivery models.
• Proven ability to manage end-to-end consulting engagements, including scope, timelines, budgets, and outcomes.
• Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment.
• Deep expertise in patient experience data, analytics, and methodologies.
• Demonstrated experience leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.
• Bachelor’s degree required.
• Ability to travel up to 75%.

Nice To Haves

• Prior management consulting experience is strongly preferred.

Responsibilities

• Lead complex client engagements from inception to completion, managing scope, timelines, budgets, deliverables, quality, and outcomes.
• Build and maintain trusted advisor relationships with executive leaders, health system boards, and clinical teams.
• Identify client needs and market opportunities, develop strategic proposals, expand account relationships, and grow practice revenue.
• Translate healthcare data and analytics into executive briefings, strategic roadmaps, and actionable recommendations.
• Facilitate executive sessions, clinical training, and leadership workshops to support lasting organizational capabilities and knowledge transfer.
• Develop, test, and deploy consulting methodologies, tools, technologies, and service offerings.
• Meet personal and engagement utilization goals while maintaining rigorous quality standards.
• Mentor team members and collaborate with internal Strategic Consulting leaders and cross-functional teams.

Benefits

• Qualtrics pays 100% of healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.
• Personalized Career Action Planning.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with match.
• Paid time off.
• Wellness reimbursement.
• Mental health benefits.
• A sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior