Patient Care Associate- Emergency Department - Full Time - Day EOW

Mount Sinai Health Systems•New York, NY

9d•$29 - $31

About The Position

The Patient Care Associate is an integral member of the clinical care team and provides patient care and support activities that promote patient-focused care in the Specialty Service. The role supports registered nurses with activities of daily living, specimen collection, clinical procedures, and maintaining a safe, clean environment. The position also includes patient observation, transport, communication, documentation, equipment and supply upkeep, and other duties as assigned. The associate provides care appropriate to the physical, psychosocial, educational, and safety needs of patients served in the assigned area. They work professionally with patients, families, visitors, and hospital staff, respecting individual needs and cultural diversity. The role also involves participating in department improvement activities, maintaining confidentiality, observing compliance policies, and meeting applicable training and health assessment requirements.

Requirements

High school diploma or equivalent.
Certificate of completion of a medical assistant or patient care assistant program, or equivalent, with venipuncture and EKG skills.
Documentation of Medical Assistant/Patient Care Associate training.
Interpersonal skills to communicate and collaborate effectively with other members of the Specialty Service.
Ability to set priorities, solve problems, use sound judgment in difficult situations, and remain flexible.
Sufficient oral and written English skills to communicate effectively.
Physical stamina and manual dexterity to perform tasks and skills in the assigned area.
American Heart Association Heartsaver or BLS certification.

Nice To Haves

Three to nine months of healthcare experience preferred.

Responsibilities

Perform clinical, technical, service, and administrative tasks.
Provide care appropriate to the physical, psychosocial, educational, and safety needs of patients in the assigned area.
Measure and document vital signs, intake and output, pain ratings where applicable, and other assigned data.
Perform clinical procedures, including specimen collection, blood glucose testing, venipuncture, EKGs, compression-device application, post-mortem care, and skin-integrity maintenance.
Prepare for selected procedures and assist registered nurses.
Assist patients with activities of daily living, orientation, ambulation, and mobilization.
Support dietary functions, including delivering and collecting trays, helping patients complete menus, mixing nutritional supplements, reporting eating-pattern changes, and transmitting dietary orders and changes.
Maintain a safe, clean, functional, and comfortable environment; assist with room maintenance, unit or cubicle stripping, emergency clean-up, and discharge bed making.
Provide one-to-one or close observation for patient safety, elopement risk, or suicide prevention.
Maintain patient isolation status under RN direction and established procedures.
Complete scheduled hourly care checks and rounding focused on toileting, comfort, positioning, and pain awareness; notify the RN if rounding is incomplete.
Use the Vocera system or Mount Sinai phone according to sign-in and sign-out protocols where activated.
Perform other assigned duties, including generating reports.
Promote sensitivity to cultural diversity and respect patients’ individual needs, beliefs, and backgrounds.
Greet visitors, answer telephones and the Patient Call System courteously, route calls, provide appropriate information, and escort visitors when needed.
Transport patients using stretchers or wheelchairs, perform emergency transport, and transport specimens.
Deliver and collect trays and bedside items, deliver flowers, and remove trash.
Notify managers of physical plant or equipment problems; maintain supplies and care for equipment.
Update communication boards and discharge logs; assemble medical records; and update admission, transfer, and discharge systems or processes.
Participate in departmental performance-improvement activities.
Maintain patient and employee confidentiality and observe the Health Care System’s compliance policies.
Participate in developing other staff members, identify learning strengths and needs, and use learning resources.
Meet regulatory, licensure, and annual health assessment requirements.
Communicate courteously and respectfully with patients, families, significant others, hospital staff, and the extended community.