Patient Care Associate - Brooklyn

Planned Parenthood of Greater New York • Brooklyn, NY

1d

About The Position

The Patient Care Associate (PCA) is part of a multidisciplinary team providing medical care. The role supports patient intake at the clinic and front desk, obtains complete medical histories, and provides applicable education about human sexuality, family planning, abortion, colposcopy, LEEP, and general health. The PCA also supports clinic operations, patient flow, documentation, billing and revenue-cycle activities, laboratory procedures, and quality assurance while providing compassionate, nonjudgmental, culturally responsive care.

The position operates in a professional office and health center environment, with potential exposure to communicable diseases. Travel to other health centers may be required, sometimes in inclement weather. The schedule must be flexible and may include evenings and weekends; during peak periods, work may exceed 7.5 hours per day or 37.5 hours per week. The role requires proof of immunity or immunization for certain communicable diseases and tuberculosis testing.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills, including strong interpersonal, verbal, oral, and written communication.
• Ability to remain focused and calm in stressful situations and work effectively as part of a team.
• Comfort using electronic health records.
• Keen attention to detail and excellent organizational skills.
• Ability to produce high-quality work in a fast-paced environment with changing or competing priorities.
• Ability to exercise sound judgment and independent decision-making.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA policies and procedures.
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
• Commitment to PPGNY’s mission related to bodily autonomy, health equity, gender justice, and racial justice, and to learning about racial equity in healthcare.
• Ability to build relationships and trust across cultural differences and provide compassionate, nonjudgmental, culturally responsive care.

Nice To Haves

• Valid New York State driver’s license.
• Previous experience working with electronic health records.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior healthcare employment.
• Previous experience in a high-volume customer service role.
• Basic Life Support (BLS) certification.

Responsibilities

• Monitor health screenings at the front desk; greet patients and visitors; collect demographic and billing information; verify insurance; update patient records; initiate visit documentation; and obtain required consents and forms.
• Manage walk-in clients based on schedule availability, answer and triage patient calls, manage appointments, and prepare schedules and charts for next-day services.
• Process supply requests and patient payments and co-pays; reconcile audit reports, prepare deposits, and screen patients for eligibility for in-state assisted insurance programs, helping with applications when applicable.
• Open and close the front desk area and maintain welcoming, private, and professional waiting and office areas.
• Respond to patient requests, follow safety and security procedures, support productivity and revenue-cycle goals, and follow standards for professionalism, wait times, and handling complaints.
• Review patient health histories for completeness, record findings, and alert the APC to critical patient information.
• Document care accurately in the electronic health record using required templates and forms; complete charge capture and CVR data for medical and counseling services.
• Support efficient patient flow, excellent patient service, compliance with agency and funding-source policies, and access to interpreter services for patients with communication barriers.
• Assist with orientation and training of new clinic staff as indicated.
• Provide sexual and reproductive health education and care, including accurate, patient-centered, nonjudgmental education and informed-consent processes.
• Perform laboratory tests as ordered, complete requisitions, package specimens for transport, and run daily controls.
• Complete clinic opening and closing tasks, clean clinic areas and equipment, restock supplies, and report facility or equipment issues.
• Follow laboratory and quality-assurance protocols, use appropriate PPE, and follow infection-control precautions.
• Assist with abortion services as needed, including abortion counseling, the Products of Conception room, infection-prevention float duties, and surgical-room assistance.
• Attend monthly didactics and maintain clinical skills and competencies required by PPGNY, PPFA, and NYS DOH, including annual competency checks and training for new services, tests, and skills.
• Perform other duties as assigned.

Benefits

• Generous paid time off and holiday schedule.
• Medical, dental, and vision coverage options for employees and eligible dependents.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter pre-tax reimbursement funds.
• Short- and long-term disability coverage.
• Free basic life and accidental death and dismemberment (AD&D) coverage.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED