Patient Care Associate - Brooklyn

Planned Parenthood of Greater New York • New York, NY

3d

About The Position

As part of a multidisciplinary team providing medical care, the Patient Care Associate (PCA) is responsible for patient intake in the clinic and at the front desk, obtaining complete medical histories, and providing education about human sexuality, family planning, abortion, colposcopy, LEEP, and general health, as applicable. The role supports front-desk operations, patient scheduling, billing and revenue-cycle activities, clinical care, patient education, laboratory services, and quality assurance.

The PCA welcomes and registers patients, updates demographic information in the electronic health record (EHR), manages visit flow and walk-ins, handles calls and appointments, prepares charts, collects payments, and screens patients for eligibility for in-state assisted insurance programs. Clinical duties include reviewing and documenting health histories, alerting clinicians to important patient information, supporting sexual and reproductive health care, providing patient-centered education, performing ordered laboratory tests, and assisting with abortion services as needed.

The position also includes maintaining clinic and office areas, following safety, infection-control, and quality-assurance procedures, helping orient and train new clinic staff, and maintaining clinical skills through required training and competency checks. The role operates in a professional health-center environment, with potential exposure to communicable diseases and possible travel to other health centers. The schedule may be flexible and may include evenings, weekends, and work beyond standard daily or weekly hours during peak activity periods.

Requirements

• High school diploma or GED.
• Excellent customer-service and communication skills.
• Ability to remain focused and calm in stressful situations.
• Excellent interpersonal and verbal skills and strong oral and written communication skills.
• Ability to work effectively as part of a team.
• High degree of comfort using electronic health records.
• Keen attention to detail and excellent organizational skills.
• Ability to produce high-quality work in a fast-paced environment with changing or competing priorities.
• Ability to exercise sound judgment and independent decision-making.
• Ability to produce reliable, high-quality work with minimal direct supervision.
• Ability to follow HIPAA policies and procedures.
• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
• Commitment to PPGNY’s mission related to bodily autonomy, health equity, gender justice, and racial justice.
• Commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Ability to build trust and work across cultural differences, and to reflect on personal identity with humility.
• Ability to provide compassionate, non-judgmental, culturally responsive care and maintain accountability to the patient experience.
• Meet requirements for proof of immunization or immunity to certain communicable diseases and tuberculosis testing.

Nice To Haves

• Valid State of New York driver’s license.
• Previous experience working with electronic health records.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health-care employment.
• Previous experience in a high-volume customer-service role.
• Basic Life Support (BLS) certification.

Responsibilities

• Monitor health screenings at the front desk.
• Greet patients and visitors and collect demographic, billing, and insurance information according to applicable guidelines.
• Update patient demographics in the electronic health record and initiate visit documentation and required forms.
• Manage walk-in clients according to schedule availability.
• Answer and triage patient calls, including appointment management.
• Review schedules and prepare charts for next-day services.
• Process supply requests, collect payments and co-pays, reconcile audit reports, and prepare deposits.
• Screen patients for eligibility for in-state assisted insurance programs and assist with applications when applicable.
• Open and close the front desk area and maintain welcoming, private, and professional waiting and office areas.
• Respond to patient requests and follow safety, security, professionalism, and complaint-resolution procedures.
• Review patient health histories for completeness, document findings, and alert the appropriate clinician to critical information.
• Document care in the EHR using the appropriate templates and forms.
• Support center operations, patient service, productivity, regulatory compliance, and patient flow.
• Accurately document services and complete charge-capture and financial-reporting information in the EHR and CVR data as appropriate.
• Ensure access to interpreter services for patients with communication barriers.
• Provide accurate, patient-centered, non-judgmental education and care related to sexual and reproductive health, and obtain informed consent related to visits.
• Perform ordered laboratory tests, complete requisitions, package samples for transport, and run daily controls.
• Perform clinic opening and closing duties, clean clinic areas and equipment, restock supplies, and report facility or equipment issues.
• Follow laboratory, quality-assurance, personal-protective-equipment, and infection-control procedures.
• Assist with abortion services as needed, including abortion counseling, the Products of Conception room, infection-prevention support, and the surgical room.
• Attend monthly didactics and maintain clinical skills and competencies through required training and annual competency checks.
• Assist with orientation and training of new clinic staff as indicated.
• Perform other duties as assigned.

Benefits

• Generous paid time off and holiday schedule.
• Medical, dental, and vision coverage options for employees and eligible dependents.
• Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter pre-tax reimbursement funds.
• Short- and long-term disability coverage.
• Free basic life and AD&D coverage.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED