Patient Care Associate

Vision Innovation Partners•Scranton, PA

About The Position

Vision Innovation Partners is seeking a personable, energetic, and professional Patient Care Associate to join its team. The role is responsible for front-desk operations, greeting patients as they enter the practice, check-in and check-out, scheduling, and other administrative tasks. The position focuses on supporting positive patient outcomes and experiences through professional service and efficient practice operations. Occasional travel to other locations may be required for coverage.

Requirements

High school diploma or GED equivalent.
Detail-oriented, with the ability to multitask.
Exceptional customer service skills.
Ability to perform in a fast-paced environment.
Exceptional oral and written communication skills.
Knowledge of MS Office.

Nice To Haves

Knowledge of electronic medical records software.
Healthcare experience; experience is preferred but not required, and training is available for the right candidate.
Bilingual English/Spanish skills.

Responsibilities

Greet patients professionally in person and by phone.
Answer questions and issues promptly or refer them to the appropriate person.
Schedule patients efficiently to optimize provider schedules and patient satisfaction.
Notify providers when patients arrive.
Help comfort patients by anticipating anxieties and answering questions effectively.
Retrieve and update patient records to ensure treatment information is available.
Verify financial records, collect patient charges, and file and expedite third-party claims.
Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
Provide excellent customer service.
Travel occasionally to other locations for coverage as needed.