MGH Patient Care Assistant | Medical Acute Care

Mass General Brigham•Boston, MA

1d•$21 - $27•Onsite

About The Position

The Patient Care Assistant (PCA) works under the direction of licensed personnel on White 9, a 25-bed medical acute care unit in Boston. The unit cares for patients admitted primarily from the Emergency Department with single- or multi-system problems, including changes in gas exchange, airway clearance, cardiac or renal function, nutrition, hepatic function, skin integrity, and mental state. The PCA assists patients with activities of daily living and provides assigned patient-care and clinical support, including vital signs, point-of-care tasks, EKGs, phlebotomy, patient observation, transfers, and assistance with ambulation. The role also includes documenting patient information in the Electronic Health Record, supporting admissions and discharges, maintaining patient rooms and equipment, and communicating with patients, visitors, and care team members. This onsite position is scheduled for 24 hours per week. The schedule includes day, evening, and night shifts, with mandatory weekend shifts each month and a rotating holiday schedule. Applicants with both day and night availability are strongly considered.

Requirements

High school diploma or equivalent preferred.
Basic Life Support (BLS) credential.
At least one of the listed credentials: National Certification as a Certified Medical Assistant; National Certification as a Nursing Assistant/Patient Care Technician; or New Hampshire LNA credential.
Ability to understand and follow written and oral instructions.
Knowledge of medical terminology.
Strong patient/customer service skills.
Ability to lift up to 35 pounds.
Computer proficiency sufficient to work efficiently with electronic medical records.
Availability for the role’s rotating schedule, including mandatory monthly weekend shifts and rotating holidays; day and night availability is sought.

Nice To Haves

0–1 year of experience working in patient care or elder care is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Perform assigned patient-care duties and clinical functions, including documenting point-of-care results and vital signs, obtaining EKGs, providing bathing and other sanitary care, transferring and assisting patients with ambulation, providing 1:1 patient observation for safety, and performing phlebotomy.
Assist registered nurses and physicians with examinations and treatments as required.
Document patient height, weight, food and fluid intake, urine, stool, vomit and other drainage output, and blood glucose results in the Electronic Health Record.
Set up food trays and assist patients with eating and feeding as needed.
Keep patient rooms stocked, equipped, and appropriately clean as patient needs and volumes change.
Retrieve, set up, and clean equipment between patient uses, and report malfunctioning equipment according to organizational policy.
Assist with admitting and discharging patients.
Facilitate orientation of new PCA team members as directed.
Interact effectively with patients, visitors, and other care team members.
Communicate promptly and effectively with nursing staff about patient-care issues and patient condition.
Promote a positive, collaborative team environment that supports teamwork and professional growth.