MGH Patient Care Assistant | Infusion Unit

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

The Hematology/Oncology Infusion Unit is seeking a Patient Care Assistant (PCA) to provide patient care under the direction of licensed personnel. Yawkey 8 is a 60-bed/chair infusion unit in the Division of Hematology-Oncology, serving adult cancer patients receiving treatment and management of toxicities from chemotherapy and biotherapy. Patients are followed through diagnosis and treatment, rehabilitation, long-term follow-up, and, when necessary, palliative care. The role has day-shift availability and provides scheduled weekend and holiday coverage. The unit operates Monday through Friday from 7:00 AM to 8:00 PM and Saturday and Sunday from 8:00 AM to 6:30 PM. The position is onsite at 32 Fruit Street, has 40 scheduled weekly hours, and is a regular employee role. Applicants seeking full-time employment and with patient-care experience will be strongly considered; phlebotomy experience is acceptable but not required. Working under licensed personnel, the PCA assists patients with activities of daily living and supports clinical care, including taking and documenting vital signs, helping with examinations and treatments, maintaining patient spaces and equipment, and assisting with admissions and discharges. The role requires effective communication with patients, visitors, and care team members, as well as collaboration with nursing staff.

Requirements

Ability to understand and follow written and oral instructions.
Knowledge of medical terminology.
Strong patient/customer service skills.
Ability to lift up to 35 pounds.
Proficient computer skills for working with electronic medical records.
Basic Life Support (BLS) certification.
One of the listed credentials: Certified Medical Assistant (National Certification) or Nursing Assistant (LNA - Massachusetts).
High school diploma or equivalent preferred; experience cannot be accepted in lieu of a degree.

Nice To Haves

Patient-care or elder-care experience; 0–1 years is preferred, and applicants with patient-care experience will be strongly considered.
Phlebotomy experience is acceptable but not required.
Applicants seeking full-time employment are strongly considered.

Responsibilities

Perform assigned patient-care and clinical duties, including point-of-care procedures, vital signs, EKGs, bathing and other sanitary care, transfers, ambulation assistance, one-to-one safety observation, and phlebotomy.
Assist registered nurses and physicians with examinations and treatments as required.
Document height, weight, food and fluid intake, urine, stool, vomit and other drainage output, and blood glucose results in the Electronic Health Record.
Set up food trays and assist patients with eating and feeding as needed.
Keep patient rooms stocked, equipped, and appropriately cleaned as needs and patient volumes change.
Retrieve, set up, and clean equipment between patient use; report malfunctioning equipment according to organizational policy.
Assist with admitting and discharging patients.
Facilitate orientation of new PCA team members as directed.
Interact effectively with patients, visitors, and other care team members.
Communicate promptly and effectively with nursing staff about patient-care issues and condition.
Foster a positive, collaborative team environment that promotes teamwork and professional growth.