About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of licensed nursing personnel and provides clinical patient care support under the direction of an RN. The role requires professional communication with department staff and other departments, and a personable, professional manner with physicians, patients, families, visitors, and coworkers. The employee supports patient- and family-centered care and may perform functions including phlebotomy, EKG lead placement, and respiratory functions. The position combines unit coordination and patient-care responsibilities. It includes handling records, orders, communications, and unit data; assisting with patient assessments and daily care; operating and organizing equipment; and supporting admissions, transfers, and discharges. The employee follows infection-control, safety, privacy, and organizational policies and performs other duties as assigned.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support certification through the American Heart Association.
  • Ability to communicate effectively in verbal and written formats.
  • Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
  • Skills and attributes including initiative, communication, problem-solving, proactive planning, service excellence, organization, flexibility, critical thinking, work ethic, interpersonal skills, and teamwork.
  • Ability to think critically through complex patient situations, process improvements, and evidence-based practice.
  • Ability to assist others in developing clinical reasoning skills.

Nice To Haves

  • Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing students’ completion of a Fundamentals of Nursing course from an accredited school of nursing.
  • Certification as a Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
  • Current and in good standing with a state licensing board, or enrolled in an accredited school of nursing with completion of a Fundamentals of Nursing course; LPNs may apply.

Responsibilities

  • Transcribe and compute physician and department orders and messages accurately, and communicate physician orders to the responsible nurse.
  • Assemble, organize, and maintain patient medical records; prepare admission charts and check discharged or transferred charts for completeness.
  • Handle desk communications promptly, respond to intercoms and pages, route messages, and direct requests for patient information to the nurse.
  • Collect required unit data.
  • Measure and document intake and output, height, weight, and vital signs.
  • Apply, monitor, and document restraint use.
  • Collect urine, stool, and sputum specimens; perform and document point-of-care testing.
  • Perform and document patient mobility, exercise, comfort, rest, sleep, hygiene, grooming, dressing, skin and nail care, dietary, toileting, and elimination needs.
  • Organize equipment and supplies; complete bedmaking and unit cleaning assignments.
  • Perform and document perineal care and apply unsterile hot or cold packs and compresses, bandages, and elastic stockings.
  • Operate equipment safely and correctly, including beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
  • Order stock and maintain and enter charged items according to procedure.
  • Orient new personnel in desk procedures.
  • Assist with patient admissions, physical examinations, transfers, and discharges.
  • Transport patients, laboratory work, specimens, and blood.
  • Follow universal precautions, infection-control, OSHA, facility safety, HIPAA, and other regulatory and organizational policies and procedures.
  • Maintain confidentiality, demonstrate professional and courteous interactions, collaborate with team members, and perform other duties as assigned.
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