Health Unit Coordinator/Patient Care Assistant - Medical Surgical
About The Position
The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. Duties may include monitoring and ordering supplies and assisting the care team with managing orders in the electronic health record (EHR). The HUC communicates with patients, visitors, and facility staff through a variety of modalities and supports communication across the continuum of care. The role serves as a resource to the health care team, requires familiarity with Mayo Clinic resources, and complements the patient care delivery model. The HUC uses good judgment and problem-solving, strong interpersonal skills, and takes responsibility for self-development and participation in continuous improvement activities. The HUC supports the healthcare team by anticipating and responding to team requests and patient needs. The Patient Care Assistant assists staff with delegated direct and indirect patient-care tasks that support and complement nursing practice under the supervision of a registered nurse. The Patient Care Assistant performs delegated skills limited by law to unlicensed nursing personnel.
Requirements
- Must be at least 18 years of age prior to the start date.
- Ability to read and communicate effectively in English.
- Basic computer knowledge and skills.
- Ability to multitask, work well under pressure, and meet deadlines.
- Excellent organizational, communication, writing, and listening skills.
- Ability to work effectively in a team setting.
- Knowledge of medical terminology.
- Flexibility to work days, evenings, and/or nights, holidays, and weekends.
- Self-directed and able to adapt to unpredictable situations.
- Maintain current Basic Life Support for Health Care Providers certification from the American Heart Association or American Red Cross. If not already certified, BLS certification will be included in the orientation program.
Nice To Haves
- Successful completion of a health unit coordinator program or comparable experience.
- Current CHUC certification.
- Certified Nursing Assistant status on the State of Wisconsin Nurse Aide Registry in non-expired status.
- Completion of 12 college credits, or a high school diploma/GED with successful completion of Nursing Assistant training or equivalent.
Responsibilities
- Provide organizational, receptionist, and clerical support to patient care units and the health care team.
- Monitor and order supplies and assist the care team with managing orders in the electronic health record.
- Communicate with patients, visitors, and facility staff through a variety of modalities.
- Support communication across the continuum of care and serve as a resource to members of the health care team.
- Anticipate and respond to team requests and patient needs.
- Participate in self-development and continuous improvement activities.
- Assist staff with delegated direct and indirect patient-care tasks under the supervision of a registered nurse.
- Carry out delegated skills limited by law to unlicensed nursing personnel.
Benefits
- Multiple medical plan options.
- Delta Dental or a reimbursement account for flexible dental coverage.
- Affordable vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
