About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of licensed nursing personnel and provides clinical patient care support under the direction of an RN. The role requires professional communication with department staff and other departments, as well as a personable and professional manner with physicians, patients, families, visitors, and coworkers. The position supports patient- and family-centered care and may perform functions such as phlebotomy, EKG lead placement, and respiratory functions. The role includes managing patient records, orders, messages, and unit communications; collecting unit data; documenting vital signs and patient care; supporting patient mobility, hygiene, comfort, and other daily care needs; organizing supplies and equipment; assisting with admissions, transfers, and discharges; and transporting patients and materials. The employee follows infection-control, safety, regulatory, confidentiality, and organizational requirements and performs other duties as assigned.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support certification through the American Heart Association.
  • Ability to communicate effectively in verbal and written formats.
  • Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
  • Critical thinking skills to work through complex patient situations, process improvements, and evidence-based practice.
  • Ability to assist others in developing clinical reasoning skills.
  • Demonstrated initiative, communication, problem-solving, organization, flexibility, work ethic, interpersonal skills, and ability to work as part of a team.
  • Commitment to service, professionalism, confidentiality, safety, collaboration, and organizational values.

Nice To Haves

  • Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing students’ completion of a Fundamentals of Nursing course at an accredited school of nursing.
  • Certification as a Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
  • Current good standing with a state licensing board or enrollment in an accredited school of nursing with completion of a Fundamentals of Nursing course; LPNs may apply.

Responsibilities

  • Transcribe and compute physician orders, department orders, and messages accurately; communicate physician orders to the responsible nurse.
  • Assemble, maintain, set up, and disassemble patient medical records and charts, checking records for completeness and replacing forms as needed.
  • Handle desk communications promptly, respond to intercoms and pages, route messages appropriately, and direct requests for patient information to the nurse.
  • Collect required unit data.
  • Measure and document intake and output, height, weight, and vital signs.
  • Apply, monitor, and document restraint usage.
  • Collect urine, stool, and sputum specimens; perform and document point-of-care testing.
  • Perform and document patient mobility, exercise, comfort, rest, sleep, hygiene, grooming, dressing, skin and nail care, dietary, toileting, and elimination needs.
  • Organize equipment and supplies; complete bedmaking and unit cleaning assignments.
  • Perform and document perineal care and apply unsterile hot/cold packs or compresses, bandages, and elastic stockings.
  • Safely operate equipment including beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
  • Order stock and maintain and enter charged items at the end of the shift according to procedure.
  • Orient new personnel in desk procedures.
  • Assist with admitting, physical examinations, transfers, and discharges.
  • Transport patients, laboratory work, specimens, and blood.
  • Follow universal precautions, infection-control, OSHA, regulatory, facility safety, organizational policy, HIPAA privacy, and security requirements.
  • Maintain confidentiality and protect sensitive data; comply with organizational and department safety standards.
  • Communicate and collaborate effectively with patients, families, physicians, staff, and other members of the health care community.
  • Perform other duties as assigned.
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