About The Position

The Patient Care Assistant/Unit Coordinator performs clerical duties on the unit under the direction of Licensed Nursing Personnel and provides clinical patient care support under the direction of an RN. The position requires professional communication with staff and other departments and a personable, professional manner with physicians, patients, families, visitors, and coworkers. The employee supports patient- and family-centered care and may perform functions including phlebotomy, EKG lead placement, and respiratory functions. Duties include managing physician and department orders, patient records, communications, and unit data; measuring and documenting intake and output, vital signs, height, and weight; assisting with patient care, testing, mobility, hygiene, and comfort; and operating and organizing equipment and supplies. The role also supports admissions, examinations, transfers, and discharges, transports patients and specimens, and follows safety, infection-control, regulatory, confidentiality, and organizational policies. The position requires a high school diploma or GED/equivalent and Basic Life Support certification through the American Heart Association. A recognized clinical assistant, medical assistant, or EMT training program, or nursing-student completion of Fundamentals of Nursing, is preferred. CNA, CMA, or EMT certification and current good standing with the state licensing board or enrollment in an accredited nursing program with Fundamentals of Nursing completed are also preferred.

Requirements

  • High school diploma or GED/equivalent.
  • Basic Life Support certification through the American Heart Association.
  • Ability to communicate effectively in verbal and written formats.
  • Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
  • Ability to critically think through complex patient situations, process improvements, and evidence-based practice.
  • Ability to assist others in developing clinical reasoning skills.
  • Initiative, communication, problem-solving, organization, flexibility, critical thinking, diligence, effective interpersonal skills, and ability to work collaboratively as part of a team.
  • Current good standing with the state licensing board, or enrollment in an accredited school of nursing with completion of Fundamentals of Nursing; LPNs may apply.

Nice To Haves

  • Completion of a recognized Clinical Assistant, Medical Assistant, or EMT training program, or nursing-student completion of a Fundamentals of Nursing course from an accredited school of nursing.
  • Certification as a Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or Emergency Medical Technician (EMT).
  • Current good standing with the state licensing board or enrollment in an accredited school of nursing with completion of Fundamentals of Nursing; LPNs may apply.

Responsibilities

  • Transcribe and compute physician and department orders and messages accurately and legibly.
  • Assemble, maintain, set up, and disassemble patient medical records and charts, checking them for completeness.
  • Handle desk communications promptly, respond to intercoms and pages, and route messages and requests for patient information to the appropriate person.
  • Communicate physician orders to the responsible nurse and collect required unit data.
  • Measure and document intake and output, height, weight, and vital signs.
  • Apply, monitor, and document restraint usage.
  • Collect urine, stool, and sputum specimens; perform and document point-of-care testing.
  • Perform and document patient mobility, exercise, comfort, rest, sleep, hygiene, grooming, dressing, skin and nail care, dietary, toileting, and elimination needs.
  • Organize equipment and supplies, complete bedmaking and unit cleaning assignments, and order stock and record charged items according to procedure.
  • Perform and document perineal care and apply unsterile hot/cold packs or compresses, bandages, and elastic stockings.
  • Safely operate equipment such as beds, wheelchairs, stretchers, hypo/hyperthermia units, mechanical lifts, and bed scales.
  • Assist with admitting, physical examinations, transferring, and discharging patients.
  • Transport patients, lab work, specimens, and blood.
  • Orient new personnel in desk procedures.
  • Follow universal precautions, infection-control, OSHA, facility safety, HIPAA, and other regulatory and organizational policies and procedures.
  • Maintain professional, courteous, and effective interactions, including telephone communications, and perform other duties as assigned.
  • Demonstrate service, professionalism, confidentiality, collaboration, and compliance with organizational and department safety standards.
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