Health Unit Coordinator Neuro Trauma PCU

Banner Health•Phoenix, AZ

13d•Onsite

About The Position

Banner University Medical Center is seeking a Health Unit Coordinator to support its 48-bed Neuro-Trauma Progressive Care Unit, which serves high-acuity neuro and trauma patients. The role provides administrative support and customer service for an assigned patient care area, helping promote an organized and efficient delivery of care. The coordinator facilitates communication among physicians, nurses, and other departments, calls in consults, and acts as a liaison with internal departments and external contacts. This is a full-time evening position, scheduled five days a week from 2:00 p.m. to 10:30 p.m., with an every-other-weekend rotation. The position may require floating to other units to support staffing. It works under local supervision and is based in a fast-paced, sometimes stressful environment with a strong customer-service focus.

Requirements

High school diploma, GED, or equivalent working knowledge.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer service experience.
Excellent organizational skills and effective human relations and communication skills.
Working knowledge of medical terminology and computer literacy.
Knowledge of commonly used office software and keyboarding skills.

Nice To Haves

Successful completion of an approved unit secretary program.
BLS certification.
Additional related education and/or experience.

Responsibilities

Perform receptionist and clerical duties to support operating efficiency and communication throughout the department.
Participate in resolving customer problems or gather information and route it to the appropriate person for resolution.
Process patient admissions, enter bed assignments, prepare face sheets, and print patient labels.
Request outside records from other facilities and physicians’ offices.
Maintain patient records, including admission, transfer, discharge information, progress notes, and consent forms; scan or file reports and chart forms and ensure forms are labeled and accessible.
Maintain supplies of frequently used patient education materials and, when applicable, perform quality control or validations.
Enter pending discharges, coordinate appointments for procedures and treatments needed before discharge, and process patient discharges.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile orders upon delivery.
Monitor and track electronic equipment, such as patient ID scanners and laptop computers, and ensure it is accounted for and in working order.
Facilitate communication between physicians, nurses, and other internal departments and external contacts, and call in consults.