Health Unit Coordinator - Neuro Stepdown

Cleveland Clinic • Cleveland, OH

2d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus, where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. The Health Unit Coordinator (HUC) works with the H62/H63 Neurology Stepdown Units, which care for patients with a diverse range of medical diagnoses, including ischemic and hemorrhagic strokes, subdural hematomas, status epilepticus and seizures, brain tumors, neuromuscular disorders, and spinal injuries.

The HUC provides customer service to patients, families, and visitors and uses administrative and clerical skills to support efficient department operations and patient care. The role is scheduled for days, 7:00 a.m. to 7:30 p.m., with rotating weekend and holiday requirements.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.
• Ability to meet the stated physical requirements, including frequent data entry, standing, and walking for extensive periods, and some exposure to communicable diseases or body fluids.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• College degree.
• Experience with Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.
• Prior experience with computer work and healthcare experience.

Responsibilities

• Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Perform computer tasks, including updating schedules and managing patient information.
• Assist with unit clerical functions and troubleshoot equipment failures, including issues with the call system, portable phones, WOWs, and other unit devices.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED