Health Unit Coordinator - Neuro Expansion

Cleveland Clinic•Cleveland, OH

3d•Onsite

About The Position

The Health Unit Coordinator provides a high level of customer service to patients, families, visitors, and employees to support an excellent patient experience. The role performs administrative and clerical duties to help ensure efficient operations in the assigned department. The position is located at Cleveland Clinic Main Campus in Cleveland and is assigned to M52 Pediatric Epilepsy-Nursing Institute. The listed shifts are days, with schedules of 7:00 a.m.–7:30 p.m. or 7:00 a.m.–3:30 p.m.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer service-related role.
Prior job experience with typing or computer training, or equivalent coursework.
Critical-thinking skills and decisive judgment.
Ability to work with minimal supervision and take appropriate action in a stressful environment.
Ability to meet the physical requirements of the role, including frequent data entry, standing, and walking for extensive periods.
Compliance with standard precautions and use of personal protective equipment as required.
Compliance with Cleveland Clinic's influenza prevention program, including annual vaccination or an approved exemption.
Offers of employment are followed by controlled-substance testing.

Nice To Haves

College degree.
Microsoft Office experience.

Responsibilities

Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
Respond to patient call lights and ensure appropriate follow-through.
Make rounds on patients throughout their hospital stay.
Communicate with patients, families, other departments, and healthcare team members regarding patient care, and facilitate communication among them.
Assist with processing patient admissions, transfers, and discharges.
Provide concierge assistance to patients and families, including wayfinding and directing them to available resources.
Assemble and maintain patient medical records and other patient-care documents.
Assist with unit clerical functions.
Help troubleshoot equipment failures involving the call system, portable phones, WOWs, and other unit devices.
Perform other duties as assigned.