Medical Assistant – Patient Billing Support Specialist

Impireum • Katy, TX

4d • Onsite

About The Position

The Patient Billing Support Specialist provides patient customer service, administrative assistance, and billing support for the Imperium NeuroWellness Department. The role works closely with the Billing Specialist to assist with patient accounts, insurance claims, payment inquiries, and daily billing operations. The position is full-time and in-office, with evening and weekend availability required. The successful candidate is dependable, organized, detail-oriented, and committed to providing excellent patient service.

Requirements

• Experience in customer service, administrative support, or medical billing is preferred.
• Strong communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Comfort using computers, entering data, and learning new software.
• Ability to multitask, solve problems, and manage daily responsibilities.
• Dependable and professional, with the ability to work well with a team.
• Reliable transportation and consistent attendance.
• Ability to work independently and support a fast-paced team environment.
• Availability to work evenings and weekends.

Nice To Haves

• Medical billing or insurance experience.

Responsibilities

• Answer patient questions about billing, account balances, insurance, and payments.
• Provide professional assistance to patients by phone and email.
• Help resolve patient billing concerns and follow up as needed.
• Assist the Billing Specialist with insurance claims, payment posting, and account follow-up.
• Verify patient information, insurance details, and billing accuracy.
• Help identify and correct billing errors or denied claims.
• Follow up on outstanding claims and patient balances as assigned.
• Provide daily administrative support to the Imperium NeuroWellness Department.
• Maintain accurate patient records and billing documentation.
• Assist with data entry, document processing, and account updates.
• Communicate with team members to resolve patient and billing issues.
• Complete assigned tasks accurately and on time.
• Protect patient information and follow HIPAA requirements.
• Maintain accurate and organized records and follow company policies and billing procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed