Medical Billing Support Specialist

PROMD PRACTICE MANAGEMENT INC•Pinecrest, FL

3d•$17 - $19•Onsite

About The Position

The Billing Support Specialist provides administrative and operational support to the billing team to help ensure timely, accurate insurance claim submissions, complete documentation, and effective communication with patients and insurance payors. The role assists with electronic claim transmissions, prepares paper claims and supporting documentation, and responds to patient inquiries about account balances, payments, and billing concerns. The position is on-site and reports to the Billing Supervisor or Revenue Cycle Manager. The specialist reviews claims for completeness, checks transmission results, identifies errors or missing information, tracks submissions, and maintains organized billing records. The role also reviews patient accounts, documents communications and follow-up actions, assists with account updates and administrative corrections, and protects confidential patient and financial information in accordance with HIPAA and organizational policies. Working with billing specialists, accounts receivable staff, and other departments, the specialist researches claim issues, follows up on outstanding submissions, and escalates unresolved matters. Additional duties include data entry, scanning, filing, and other billing administrative tasks. Performance expectations include accuracy, timely claim processing, responsive patient service, effective follow-up, and compliance with billing, privacy, and departmental standards.

Requirements

High school diploma or equivalent required.
Strong verbal and written communication skills.
Excellent attention to detail, organization, and time management.
Ability to handle patient inquiries professionally and maintain confidentiality.
Basic computer skills and proficiency with electronic health records (EHR), billing systems, and Microsoft Office applications.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Previous experience in medical billing, healthcare administration, patient account services, or a related field.
Familiarity with electronic claim submission, paper claim processing, and insurance billing procedures.
Basic knowledge of insurance payors, claim forms, and supporting documentation requirements.

Responsibilities

Assist with transmitting electronic insurance claims and verifying successful submissions.
Review claims for completeness and accuracy before submission.
Identify and report claim transmission errors, rejections, and missing information for correction.
Prepare and submit paper claims when electronic submission is unavailable or inappropriate.
Gather and attach required supporting documentation, such as medical records, authorizations, and referrals, as applicable.
Track claim submissions and maintain accurate records of submission dates and supporting documentation.
Answer patient calls about balances, statements, payments, and general billing inquiries.
Explain account balances and billing information professionally and clearly.
Review patient accounts to identify payment activity, outstanding charges, and potential discrepancies.
Refer complex billing questions, disputes, and payment concerns to the appropriate team member.
Document patient communications and follow-up actions in the billing system.
Maintain organized electronic and paper billing records and ensure forms and supporting documents are complete and properly filed.
Assist with updating patient account information and correcting administrative errors.
Protect confidential patient and financial information in accordance with HIPAA and organizational policies.
Collaborate with billing specialists, accounts receivable staff, and other departments to facilitate claim processing.
Research rejected claims, missing documentation, and other billing issues.
Follow up on outstanding claim submissions and escalate unresolved issues.
Perform data entry, scanning, filing, and other administrative duties related to billing operations.
Meet established productivity, accuracy, and customer service standards.
Perform other related duties as assigned.