Coordinator, Patient

Lifepoint Health•Mckinney, TX

23h•Onsite

About The Position

The Patient and Milieu Coordinator provides patient care according to the unit philosophy under the direct supervision of a Registered Nurse. The role supports the patient milieu and works with RNs, BHTs, and therapists to provide a therapeutic environment. The coordinator also models strong performance for other staff through orientation, mentorship, and education. The role works under the direction of the CNO, with a dotted-line relationship to the DCO for additional assigned tasks. The position is based in a hospital/behavioral health environment in McKinney, Texas, and serves patients in a setting providing inpatient and outpatient mental health and addiction treatment. The schedule is five eight-hour day shifts, 7 a.m.–3 p.m., including weekends.

Requirements

Associate’s degree in psychology, social work, or a related field, and/or at least 2 years of behavioral health experience.
Knowledge of behavioral health care.
Strong ethical judgment and discretion when handling sensitive or confidential information.
Understanding of healthcare regulatory and compliance requirements, such as HIPAA, and skill in applying policies and procedures.
Strong organizational and mentorship skills.
Ability to collaborate with a diverse team of healthcare professionals.
Commitment to improving patient outcomes.
Excellent communication and interpersonal skills.
CPR, trauma-informed care, and de-escalation certifications are required within 30 days of employment and before any patient contact.
DBT training is required within 90 days of employment in this role.

Nice To Haves

Inpatient behavioral health experience.
Experience working with adolescents in a behavioral health setting.

Responsibilities

Manage the milieu effectively and engage therapeutically with patients to promote a positive patient experience.
Use a trauma-informed, patient-centered approach, including DBT and other therapeutic skills.
Encourage healthy behaviors, group participation, and activities of daily living.
Use communication, interviewing, problem-solving, and crisis-intervention skills for psychotherapeutic interventions based on the plan of care.
Use crisis-intervention and de-escalation techniques according to policy, while ensuring the safety of other patients.
Report physical or psychiatric changes in patient condition to the Registered Nurse.
Provide continuous patient care, supervision, interaction, and role modeling, and ensure patient safety and well-being.
Interact professionally with staff, patients, and visitors.
Provide feedback to the treatment team on therapeutic treatment plans and patient responses to interventions to support plan development and revision.
Document in the medical record according to established policies.
Maintain a safe, clean, and therapeutic environment; conduct unit safety checks at least hourly and more often as indicated by milieu activity.
Monitor the environment for unsafe items and report potential changes in patient condition to the nurse.
Complete handoffs at shift changes and during transitions in the coordinator role.
Maintain current knowledge of program requirements, policies, and procedures.
Follow hospital, OSHA, and CDC guidelines for specimen collection.
Precept new staff and provide direction on policies, procedures, and processes.
Serve on hospital committees and complete projects to improve hospital processes or systems as directed by the CNO or DCO.
Attend at least 80% of hospital-provided continuing education available for role development.
Exhibit the company’s core values and perform other duties as assigned.

Benefits

Medical, dental, and vision coverage for full-time and part-time employees.
Life, accident, critical illness, and hospital indemnity insurance.
Short- and long-term disability coverage.
Paid family leave and paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package with company match.
Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
Ongoing learning and career advancement opportunities.
Flexible scheduling.