Patient and Customer Care Representative

GoodVets • Arlington, VA

18d

About The Position

GoodVets is a nationwide network of modern animal hospitals co-owned with local veterinarians. The Patient and Customer Care Representative (PCCR) is part of both the client and patient care teams, helping deliver seamless client experiences while supporting the clinical team in providing veterinary care. The role moves between direct animal care and client services, contributing to hospital efficiency and strengthening the connection between the medical team, clients, and patients.

The representative provides warm, empathetic, and professional customer care; supports daily hospital operations and clinical workflows; and maintains clean, organized spaces in accordance with infection-control and safety procedures. The position requires availability to work evenings and weekends and involves standing, walking, and moving throughout the hospital for extended periods, lifting and carrying up to 50 pounds, and working around anesthesia, radiation, and potential infectious agents.

Compensation range: $19–$23.50 USD.

Requirements

• One or more years of experience in a veterinary support role.
• Demonstrated ability to provide patient care in emergency situations or under high pressure.
• Comfort working in a fast-paced environment with multiple priorities.
• Exposure to Veterinary Practice Management Systems in previous roles.
• A positive, team-first attitude and a passion for creating a welcoming environment.
• Availability to work evenings and weekends.
• Ability to stand, walk, and move throughout the hospital for extended periods.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients and manage check-in and check-out.
• Schedule appointments and follow-ups, and triage multi-line phone calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples.
• Assist technicians with surgery preparation, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment, and keep exam and treatment areas stocked and organized.
• Assist with medication dispensing and ensure precise patient documentation.
• Maintain clean, organized reception areas, exam rooms, kennels, and treatment spaces while following infection-control protocols.
• Follow safety procedures when working around anesthesia, radiation, and potential infectious agents.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending options and disability coverage.
• 401(k) with company matching contributions.
• Paid holidays, vacation days, and personal time.
• Employee discounts on veterinary care and products for personal pets at GoodVets locations.
• A collaborative, empathetic team culture that celebrates employees’ wins.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed