Patient Admission Representative

University of Utah Health•Salt Lake City, UT

11d

About The Position

This position performs a variety of functions in the admission stage of the revenue cycle. The representative interviews patients to verify identity and collect demographic and insurance information, and may collect patient-responsibility payments. The role routinely works with clinicians and physicians but does not provide patient care. University of Utah Health is a patient-focused organization whose mission is to enhance health and well-being through patient care, research, and education. Its culture emphasizes collaboration, excellence, leadership, and respect. The University of Utah is a Level 1 Trauma Center, nationally recognized for academic research, quality standards, and patient experience, with five hospitals and eleven clinics.

Requirements

Associate's degree in a health care-related field, or equivalent.
Ability to prioritize and manage a large workload in stressful situations.
Critical-thinking, human-relations, and verbal and written communication skills.
Ability to quickly navigate various hospital software applications.
Strong customer-service skills.
Ability to discuss financial and insurance issues with patients and request payment when appropriate.
Ability to meet the stated physical requirements with or without an accommodation, including continuous standing or remaining stationary, walking or moving, and moderate lifting up to 10 pounds.

Nice To Haves

Bilingual Spanish skills.
Demonstrated knowledge of medical terminology.

Responsibilities

Interview patients to obtain correct identification and demographic information and complete revenue-cycle activities in accordance with hospital policies and procedures.
Register patients according to state and federal regulations, including ensuring the accuracy of the admission class.
Provide basic compliance counseling during registration, including discussion of HIPAA regulations and relevant Medicare messages and coverage, including Part D.
Assist patients with questions about financial arrangements, billing, and other financial policies, or refer them to appropriate assistance.
Identify and collect patient financial responsibility when appropriate.
Complete assigned reports and work queues.
Complete bedside registrations as needed.
Schedule, register, and arrive appointments for various ancillary services.
Correct and edit registration errors to ensure proper billing.
Collaborate with clinicians and other departments to provide an exceptional patient experience.