Graduate Admission Representative, Half-Time

Elmhurst University•Elmhurst, IL

10d•Hybrid

About The Position

The Graduate Admission Representative is a half-time position supporting recruitment and enrollment initiatives for assigned graduate degree and certificate programs. The representative engages with and advises prospective and admitted students about graduate studies and provides information about Elmhurst University graduate programs. Through personalized outreach, timely follow-up, and effective recruitment strategies, the representative builds positive relationships and contributes to graduate enrollment and retention goals. This non-exempt position is scheduled for approximately 20 hours per week, year-round. Work is completed on campus on a set schedule, with flexibility for some remote work outside office hours to support timely correspondence and attendance at approved events and activities. The expected pay rate is $23–$24 per hour; the actual offer depends on the candidate’s experience and education and the departmental budget. The essential functions are primarily performed indoors, with limited exposure to outdoor weather. Work is often sedentary and involves remaining stationary for extended periods. The role requires speaking and hearing for in-person and virtual communication, close and distance vision for documents and screens, and repetitive fine motor skills. Occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds may be required. Qualified applicants able to perform the essential functions with or without reasonable accommodations will be considered.

Requirements

Bachelor’s degree.
Prior experience in higher education, admission, recruitment, or a related field.
Excellent verbal and written communication skills, including the ability to communicate effectively with diverse populations and various levels of institutional leadership.
Understanding of higher education, particularly the mission and values of private liberal arts institutions.
Self-starter with strong interpersonal and organizational skills and the ability to motivate students throughout the enrollment process.
Proficiency with Microsoft Office applications and the ability to learn and effectively use CRM systems.
Valid driver’s license and access to a personal vehicle for occasional off-campus recruitment activities. Mileage and approved travel expenses are reimbursed in accordance with University policy.
Ability to work a flexible schedule, including some evenings and weekends when required.

Nice To Haves

Master’s degree.
Experience with CRM systems, preferably Slate, and student information systems, preferably Ellucian Colleague.
Previous experience recruiting non-traditional students.
Experience with graduate admission or enrollment management.

Responsibilities

Follow up promptly and consistently with prospective students and applicants assigned through the Slate CRM system.
Respond promptly and professionally to inquiries received by phone, email, and text message.
Conduct admission interviews in person, by phone, or virtually to assess prospective students and explain programs, admission and graduation requirements, and enrollment and registration processes.
Build and maintain positive relationships with prospective students and applicants, provide exceptional customer service, and encourage completion of the admission process.
Coordinate and support on-campus, virtual, and off-campus recruitment events.
Assist admitted students with tuition deposits, payment plan selection, and course registration.
Collaborate with program directors for assigned graduate programs to evaluate applicants and coordinate applicant interviews.
Maintain accurate, up-to-date prospective student and applicant records in Slate, documenting communications, admission activities, and follow-up.
Participate in admission team meetings and related departmental activities.
Support Elmhurst University's mission, vision, and values.
Demonstrate a strong commitment to continuous improvement.
Perform other duties as assigned.