Patient Access Scheduler - Pre Admission Testing

Saint Francis Health System

1d

About The Position

The Patient Access Scheduler ensures timely, accurate, and complete scheduling for assigned areas. This full-time, day-shift position is in Pre-Admission Testing at the Yale Campus in Tulsa, Oklahoma. The work shift is 8:00 a.m.–4:30 p.m., Monday through Friday.

The scheduler coordinates procedures and related services, prioritizes incoming calls, triages urgent procedure requests, enters orders into the clinical system, and communicates schedule changes. The role also gathers required information, identifies patients in the Master Patient Index, and helps coordinate supplies and services needed for early ordering and preauthorization. The scheduler serves as a point of contact among patients, staff, offices, departments, and other entities.

The position requires courteous, empathetic service and respect for patient rights, positive working relationships, and contributions to a team environment. The scheduler supports unit and hospital goals through quality assurance and educational activities, attends mandatory in-services, and meets unit education standards. Minor decisions are made independently within established policies and protocols.

Requirements

• High school diploma or GED.
• 1–2 years of related experience.
• Excellent communication, telephone, customer-relations, and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Medical terminology.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrently with computer activities.

Responsibilities

• Schedule procedures accurately based on resource availability to reduce delays in services.
• Coordinate scheduling for related services that are needed or required.
• Accept and prioritize incoming phone calls and triage information for urgent procedure requests.
• Notify appropriate personnel of scheduling changes and cancellations, and communicate changes early and accurately.
• Provide instructions as directed by the clinical department or other appropriate staff member.
• Obtain and communicate all necessary information as defined by the department.
• Schedule the correct procedure and enter orders accurately and efficiently into the clinical system.
• Meet productivity standards and take on additional responsibilities and projects as assigned.
• Accurately identify patients in the Master Patient Index system and assign the correct Medical Record and Account Number.
• Forward critical requests for related supplies or services to appropriate personnel to enable early ordering and complete preauthorization.
• Serve as a liaison and communication point for entities, staff, offices, other SFHS departments, and employees to coordinate scheduling functions.
• Demonstrate respect, courtesy, and empathy toward patients, families, coworkers, physicians, volunteers, and others; comply with customer-service expectations and respect patient rights.
• Maintain positive work relationships and contribute to a team environment.
• Support unit and hospital goals through quality assurance and educational activities, attend mandatory in-services, and meet unit education standards.
• Modify behavior or performance to comply with care standards and requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED