Patient Accounts Representative

Albany ENT & Allergy Services P C • Albany, NY

9d • $18 - $23 • Onsite

About The Position

The Patient Accounts Representative is the primary contact for patients regarding their accounts with the practice. The role manages patient payments, payment plans, and self-pay encounters, and serves as the primary liaison with the Allergy Department regarding immunotherapy billing policy compliance for vials and payments for self-pay allergy therapy. The representative also supports the hearing aid program by handling related phone calls and payments, and balances patient monies accepted by the front desk each day. This is a full-time, onsite position with a consistent schedule and no weekend hours.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Previous medical billing experience and familiarity with medical terminology.
• Consistent professional conduct, meticulous attention to detail, critical thinking skills, and a positive attitude.
• Excellent written and verbal communication skills and interpersonal skills with patients, providers, and other healthcare professionals.
• Problem-solving skills to research and resolve discrepancies.
• Proficient computer skills and the ability to master EHR and practice management software.

Nice To Haves

• Experience with NextGen.

Responsibilities

• Balance cash and checks from patient encounters daily and electronically deposit them into the bank.
• Take self-pay SLIT payments for the Allergy Department.
• Post patient payments received through the mail.
• Generate patient account statements and answer questions about patient accounts.
• Create payment plans for patients based on practice criteria.
• Manage patient account credits and refunds.
• Contact patients by email, written correspondence, and phone regarding overdue balances.
• Post unapplied payments to patient charges.
• Use reports to ensure the correct insurance is on a claim before processing.
• Handle phone calls and payments related to hearing aid program charges.
• Support Allergy Department compliance with immunotherapy billing policies for vials and handle payments for self-pay allergy therapy.

Benefits

• Health insurance
• Generous paid time off
• Paid holidays
• Consistent schedule with no weekend hours

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED