Patient Accounts Representative

Seacoast Mental Health Center•Portsmouth, NH

10d

About The Position

Seacoast Mental Health Center is seeking a full-time Patient Accounts Representative to join its Portsmouth team. This role verifies patient insurance coverage and eligibility, submits claims, identifies and investigates payer account problems, corrects errors, follows up on missing account information, and resolves past-due accounts. The representative answers phone inquiries about past-due accounts and medical insurance guidelines, researches incorrect addresses, and updates patient records with actions taken, call results, and any required follow-up measures.

Requirements

At least 2 years of experience with medical billing standards, procedures, and accounts receivable software.
Pleasant telephone manner.
Ability to work in a fast-paced environment.

Responsibilities

Verify patient insurance coverage and eligibility.
Submit claims.
Identify problem accounts with payers, investigate issues, and correct errors.
Follow up on missing account information and resolve past-due accounts.
Answer phone inquiries regarding past-due accounts and medical insurance guidelines.
Research incorrect addresses for past-due accounts.
Update patient records with actions taken, call results, and required follow-up measures.