Patient Accounts Representative

United Health Services•Johnson City, NY

4d•$17 - $25

About The Position

The Patient Accounts Representative at United Health Services (UHS) Home Care supports patient access to services by processing referrals, verifying insurance coverage, securing prior authorizations, and maintaining billing information. The position works with patients, healthcare providers, referral sources, and internal teams to resolve questions and documentation issues, supporting timely service delivery, patient satisfaction, and revenue cycle outcomes. The role works under general supervision and is accountable for assigned referrals, authorizations, and follow-up activities. It requires sound judgment within established guidelines, appropriate escalation of complex cases, careful handling of protected and sensitive information, and adherence to organizational policies, regulations, and security procedures. The representative also provides team coverage, including showroom operations and retail sales support as needed.

Requirements

High school diploma or equivalent.
Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position.
Up to 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

Up to 1 year of healthcare experience in any job function.

Responsibilities

Accurately process patient referrals and orders by entering required information into systems and generating delivery documentation.
Verify insurance coverage and secure prior authorizations so services and equipment meet payer requirements.
Communicate with patients, referral sources, physician offices, and internal teams to resolve questions, corrections, and documentation needs.
Maintain current knowledge of insurance rules and billing regulations to support accurate processing and compliance.
Manage assigned referrals, authorizations, and follow-up activities, using judgment within established guidelines and escalating complex cases as appropriate.
Protect patient privacy by handling demographic, insurance, and billing information in accordance with HIPAA and organizational standards.
Complete required training and maintain competency related to insurance verification, authorization processes, and billing workflows.
Follow security policies and procedures, use systems responsibly, and promptly report potential security incidents, risks, or policy violations.
As applicable to the role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and reporting supply chain or cybersecurity risks.
Serve as backup for team members and provide coverage for showroom operations and retail sales activities as needed.
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in daily work and interactions.
Follow organizational policies, procedures, and applicable regulations, and perform additional responsibilities as needed to meet department and organizational needs.

Benefits

Medical, dental, and vision coverage for employees working 24 or more hours per week, starting the first of the month after hire.
Discounted childcare through Bright Horizons.
Voluntary benefits including pet insurance, legal services, and identity theft protection.
Paid time off accrual beginning on day one.
403(b) retirement plan with company match.
Flexible spending accounts.
Access to financial advisors.
Up to $400 per year in wellness rewards.
24/7 EAP counseling and virtual mental health support.
Food pantry and PTO donation program.
Professional attire through the Classy Closet.
Access to more than 100,000 online courses and leadership programs.
Tuition reimbursement, clinical ladders, and internal mobility opportunities.