Patient Account Representative_ Cash Posting Team

University of Mississippi Medical Center • Clinton, MS

2d • Onsite

About The Position

The Patient Account Representative performs introductory-level patient financial service functions, including scanning and filing, receiving and reviewing correspondence, reviewing third-party and patient billing, and reviewing and resolving billing questions. The role supports the financial success of the University of Mississippi Medical Center through diligent work and attention to detail. The position is part of the Rev Cycle - SBO Cash Posting organization at the Central Billing Office in Clinton and is full-time, hourly, and non-exempt.

The representative performs revenue cycle activities such as billing, claims filing, data and charge entry, insurance follow-up, denial management, payment posting, customer service, and billing-record review. The role also prepares and submits accurate, timely, compliant claims; processes reports, worklists, and patient accounts; communicates with patients about billing and payment options; and verifies insurance coverage and benefits. The employee must protect confidential information and follow HIPAA requirements and applicable department policies and procedures. Duties may be added or changed by management.

Requirements

• High school diploma or GED.
• One year of related revenue cycle experience.
• Basic knowledge of medical claims processing and revenue cycle functions.
• Ability to maintain confidentiality.
• Good verbal and written communication skills and interpersonal skills.
• Professional standards, appearance, and attitude.
• Effective organizational skills and attention to detail.
• Basic computer skills, including proficiency in Microsoft Word and Excel and basic data entry.
• Basic knowledge of medical terminology.
• Ability to read, write, type, and follow oral and written directions.
• Ability to work independently and perform assigned duties effectively and efficiently.
• Ability to work effectively with others.

Nice To Haves

• Knowledge of ICD-10/HCPCS/CPT coding.
• Basic knowledge of third-party insurance and government insurance plans.

Responsibilities

• Perform revenue cycle functions, including billing, claims filing, data entry, charge entry, insurance follow-up, denial management, payment posting, customer service, and billing-record review.
• Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
• Follow policies, processes, and department guidelines for assigned revenue cycle duties.
• Prepare and submit accurate, timely, and compliant clean claims to insurance companies electronically or on paper.
• Process assigned reports, worklists, and patient accounts accurately and with attention to detail.
• Collaborate with management and coworkers in an open and positive manner.
• Communicate with patients about their accounts, answer billing questions, and explain payment options.
• Verify patient insurance coverage and benefits and coordinate with insurance companies to resolve discrepancies.
• Perform patient financial service functions such as scanning, filing, and receiving and reviewing correspondence, third-party billing, and patient billing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED