About The Position

The Patient Account Registrar interviews patients or their representatives to obtain and verify identifying and insurance information and obtain authorization. The role interfaces with the PBX operator and reception areas and uses a computer to enter and retrieve data. The registrar communicates with people across age groups, from neonatal patients through geriatrics, using age-specific techniques, and maintains proficiency in medical terminology. Special projects or other assignments may be assigned with completion expected within a specified timeframe.

Requirements

  • Customer service experience required.
  • Effective written and verbal communication skills.
  • Ability to multitask and prioritize needs to meet required timelines.
  • Analytical and problem-solving skills.

Nice To Haves

  • Previous hospital experience as an admissions representative.
  • Knowledge of medical terminology.
  • High school graduate or GED equivalent.

Responsibilities

  • Interview patients or their representatives to obtain and verify identifying information, including name, address, age, date of birth, Social Security number, occupation, and insurance information.
  • Obtain authorization.
  • Interface with the PBX operator and reception areas.
  • Operate a computer to input and retrieve data.
  • Communicate with the population served using age-specific techniques for neonatal, pediatric, adolescent, young adult, middle adult, and geriatric patients.
  • Maintain proficiency in medical terminology.
  • Complete special projects or other assignments within specified timeframes.
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