OCED PAT Float

MultiCare Health System•Lacey, WA

6d•Onsite

About The Position

The Patient Access Technician (PAT) welcomes patients at one of MultiCare’s Off-Campus Emergency Departments. Working closely with financial and clinical teams, the PAT helps create an optimum patient experience by completing patient admissions and registrations accurately and in accordance with organizational policies, procedures, and regulatory requirements. The position is listed at 0.01 FTE, with variable shifts of 12 hours, rotating weekends, and some holidays.

Requirements

Graduate of a health vocational program such as patient access, medical assistance, medical billing and insurance, or medical general.
One year of admitting, billing, registration, or customer service experience may be considered in lieu of the education requirement.

Responsibilities

Ensure complete and accurate patient admissions and registrations in accordance with organization policy, procedures, and regulatory requirements.
Obtain inpatient bed assignments and process inpatient admissions, including arm banding, addressograph plates, and required forms.
Pre-admit scheduled inpatient, outpatient, and ambulatory patients to facilitate a smooth admission and registration process.
Obtain direct-admit information and enter reservations in the computer system to notify other departments.
Conduct bedside or telephone interviews with patients, relatives, or representatives to obtain demographic, insurance, and third-party liability information.
Verify eligibility, resolve discrepancies, determine whether financial assistance may be appropriate, and refer patients to a Financial Counselor when necessary.