Patient Access Team Representative - Orthopedic Surgeons

Champlain Valley Physicians Hospital•Plattsburgh, NY

7d•Onsite

About The Position

Under the direction of the Practice Supervisor, the Patient Access Team Representative interviews patients, collects demographic information, and enters it into the practice’s electronic medical record (EMR) system. The representative distributes required patient information confidentially, schedules tests and follow-up appointments, monitors provider schedules, answers telephones, documents in the EMR, orders inventory, and communicates with ancillary and clinical departments as needed. The role also manages referrals to specialty practices, obtains prior authorizations from insurance companies, maintains working knowledge of changing insurance requirements, and updates patient insurance information as verified. This is a bargaining union position.

Requirements

High school graduate or GED.
Ability to read and write in English.
At least two years of customer service or receptionist work experience.
Ability to accurately type 30 words per minute.
Experience answering phones, taking messages, and routing messages.
Training or competency, as applicable, in attending to the special needs and/or behaviors appropriate to the ages of patients receiving care.

Nice To Haves

Successful completion of a CVPH medical terminology exam.
Associate degree in Business or Healthcare.
Experience using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC.

Responsibilities

Interview patients and collect demographic information for entry into the practice’s EMR system.
Distribute required patient information confidentially.
Schedule appropriate tests and follow-up appointments.
Monitor provider schedules.
Answer telephones and document information in the EMR.
Order inventory.
Communicate with ancillary and clinical departments when necessary.
Manage referrals to specialty practices.
Obtain prior authorizations from insurance companies.
Maintain working knowledge of changing insurance requirements and update patient insurance information as verified.