Patient Access Team Representative - Orthopedic Surgeons
About The Position
Under the direction of the Practice Supervisor, the Patient Access Team Representative interviews patients, collects demographic information, and records it in the practice’s electronic medical record (EMR) system. The role distributes required patient information confidentially; schedules tests and follow-up appointments; monitors provider schedules; answers telephones and documents information in the EMR; orders inventory; and communicates with ancillary and clinical departments as needed. The representative manages referrals to specialty practices and obtains prior authorizations from insurance companies. The role also works with insurers to stay current on changing requirements and updates patient insurance information as verified. This is a full-time, 40-hour-per-week bargaining union position in CVPH Orthopedics and Neurosurgery. The primary shift is 8:00 a.m.–4:30 p.m.; a secondary schedule of 7:30 a.m.–4:00 p.m. is also listed. Weekend needs are as scheduled.
Requirements
- High school graduate or GED.
- Ability to read and write in English.
- At least two years of customer service or receptionist work experience.
- Ability to accurately type 30 words per minute.
- Experience answering phones, taking messages, and routing messages.
Nice To Haves
- Successful completion of a CVPH medical terminology exam.
- Associate degree in Business or Healthcare.
- Experience using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC.
Responsibilities
- Interview patients and collect demographic information.
- Enter patient information into the practice’s EMR system.
- Distribute required patient information confidentially.
- Schedule appropriate tests and follow-up appointments.
- Monitor provider schedules.
- Answer telephones, take and route messages, and document information in the EMR.
- Order inventory.
- Communicate with ancillary and clinical departments when necessary.
- Manage referrals to specialty practices.
- Obtain prior authorizations from insurance companies.
- Maintain working knowledge of changing insurance requirements and update patient insurance information as verified.
- Attend to the special needs and behaviors appropriate to the ages of patients receiving care, as applicable.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
