Patient Access Team Lead - Bluffton

Medical University of South Carolina•Bluffton, MN

About The Position

The Patient Access Team Lead supports the department’s daily operations by addressing scheduling issues, helping prepare monthly schedules, preparing training materials, and providing on-the-job training to new hires and registration staff who are not meeting performance standards. The role also performs patient access functions for the hospital, including collecting patient demographic, insurance, and limited medical information; obtaining consent and authorization signatures; protecting patient privacy; printing and distributing registration documents according to hospital policy; assisting patients, families, and visitors with questions and directions; collecting payments; and contacting insurers or physician offices about admission certifications and authorizations. The position communicates with insurers, physician offices, patients, families, visitors, and staff, and participates in new employee training and orientation. Other duties may be assigned. The position is an employee role with regular status at the Bluffton Medical Pavilion. It is scheduled for 40 hours per week. Weekend work and staggered shifts may be required.

Requirements

Bachelor’s degree and one year of relevant customer service or healthcare experience, including patient registration, admitting, and/or scheduling; or a high school diploma or GED and three years of relevant customer service or healthcare experience in these areas.
Experience with Windows, Excel, Access, intranet/internet navigation tools, and system contact.
Familiarity with MUSC Health and its entities.
Ability to prioritize and coordinate multiple tasks in a busy environment.
Strong verbal, written, and problem-solving skills.
Ability to work in a self-directed manner while interacting with customers, physicians, and departmental partners.
Strong customer service skills and ability to communicate clearly by phone with providers, patients, and customers.
Typing speed of 25 cwpm and computer experience.

Nice To Haves

Experience with or knowledge of medical terminology.
Patient Access Certification.

Responsibilities

Address daily issues associated with department scheduling and assist with monthly schedule preparation.
Assist in preparing department training and education materials.
Provide on-the-job training to new hires and registration staff who are not meeting performance standards.
Perform patient access functions using computer systems and other departmental equipment and reference materials.
Collect patient demographic, insurance, and limited medical information when patients present for service.
Obtain consent and authorization signatures and protect patient privacy.
Print and distribute registration documents according to hospital policy.
Assist patients, families, and visitors with questions and directions.
Collect payments on patient accounts.
Contact insurance companies and/or physician offices for certification or authorization of inpatient or observation admissions.
Communicate with insurance companies, physician offices, patients, families, visitors, and staff.
Participate in training and orientation of new employees.
Perform other duties as assigned.