Patient Access Team Lead Physical Therapy Tysons
About The Position
Inova Physical Therapy Centers is looking for a dedicated Patient Access Team Lead to join the team. This role will be full-time, Monday-Friday, 2-3 days per week, 8:00am-5:00pm, and 2-3 days per week, 10:30am-7:00pm, occasional Saturdays 7am-3:30PM. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. The Patient Access Team Lead uses decision making processes and tools to analyze situations and make effective decisions. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Verifies and enters insurance information and authorization and referral requirements into databases while using knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Organizes work to achieve maximum efficiency in addition to contributing to a safe patient care environment. Provides excellent service by identifying customer needs and fulfilling their expectations while managing the completion of work assignments based on priority and due dates.
Requirements
- High School diploma or equivalent
- 2 years of patient access work experience
Responsibilities
- Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
- Adapts scheduling to handle changing priorities and to juggle multiple tasks.
- Provides information and assistance regarding complimentary services when scheduling problems occur.
- Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Coaches staff to be proactive in identifying problems and developing/recommending solutions.
- Monitors individual and team progress toward meeting goals while giving specific/timely feedback; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
- Educates and trains others on insurance theory, verification, and authorization/referral processes; Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts.
- Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; Uses diagnostic tools and techniques to evaluate barriers, alternatives and resolutions; Divides large projects/assignments into phases with projected due dates and resource requirements.
- May perform additional duties as assigned.
Benefits
- medical, dental and vision coverage
- a robust team member wellness program
- Inova matches the first 5% of eligible contributions – starting on your first day.
- up to $5,250 per year in education assistance
- up to $10,000 for student loans
- 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- paid time off
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
