Patient Access Team Lead

CommonSpirit Health • Dickinson, ND

7h • Onsite

About The Position

The Patient Access Team Lead provides day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification. The role serves as a subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, providing staff with real-time guidance and issue resolution to support timely, accurate access work. The Team Lead partners with supervisors and managers to support operational continuity, service quality, and policy adherence.

The successful candidate brings deep patient access expertise, strong problem-solving and coaching skills, and accountability for relationship-based care, the organization’s mission, and its core values. The position may involve patient registration, insurance verification, authorization, financial clearance, and communication about patient financial responsibility, payment options, and financial assistance resources.

Requirements

• High school diploma or GED upon hire.
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including the Emergency Department, main registration, admitting, or related workflows.
• Strong problem-solving and coaching skills.

Nice To Haves

• Bachelor’s degree in business management, healthcare administration, or a similar field, preferred upon hire.
• Experience using electronic health record systems such as Epic and/or Meditech.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED