Patient Access Team Lead - Williston

McKenzie Health•Watford City, ND

92d

About The Position

Under the direction of the department Supervisor, the Patient Access Team Leader manages the operations and staff of Patient Access functional areas, providing support and guidance to the team. The role supports the Patient Access Supervisor with recruiting, staffing, and scheduling, and coordinates workload and performance expectations across the Patient Access team. It also performs duties listed for Patient Access team members serving under the Supervisor. The Team Lead helps ensure smooth patient flow and timely, accurate scheduling, pre-registration, registration, and authorization for applicable hospital and clinic services. The role supports estimates and collection of copays, deductibles, and coinsurance before services, as well as Patient Financial Services and Patient Access Services claims management and accounts receivable collection activities. It monitors registration metrics and team productivity and quality, reports results to leadership, and coordinates education based on review findings. The position maintains confidentiality and compliance with HIPAA, keeps current with payer regulations and policies, and promotes effective working relationships with patients, families, visitors, coworkers, and community providers. The role may involve working beyond normal hours and on weekends or holidays when necessary, and attending community engagement activities and clinic events as needed.

Requirements

High school diploma or GED.
Three years of progressive healthcare industry experience, with emphasis in registration, financial counseling, and/or compliance.
Strong understanding of insurance verification, pre-registration, and registration processes.
Excellent interpersonal, oral, and written communication skills.
Analytical ability and strong knowledge of system analysis and data-gathering techniques.
Ability to work independently toward goals and objectives and provide recommendations for improvement.
Strong organizational and multitasking skills, including the ability to prioritize high-priority assignments and meet deadlines.
Proficiency with computing, healthcare-related billing platforms, and Microsoft Office products.
High accuracy and attention to detail, flexibility, and the ability to manage competing priorities effectively in a team environment.
Strong collaboration, organization, and time-management skills.
Ability to learn quickly, build and maintain long-term relationships, and work with minimal supervision.
Ability to pass a background check and drug screening.

Nice To Haves

Bachelor's degree.
EPIC experience.

Responsibilities

Support the Supervisor with recruitment, placement, scheduling, and continued development of Patient Access staff.
Prioritize and coordinate work to ensure smooth patient flow to service delivery areas.
Assist in developing policies and procedures for patient information, office management, patient flow, registration, check-in, scheduling, financial counseling, and PBX operations.
Ensure timely and accurate scheduling, pre-registration, registration, and authorization for applicable hospital and clinic services.
Support the Registration team in providing service estimates and collecting copays, deductibles, and coinsurance before services are rendered.
Support claims management and accounts receivable collection activities to promote timely, efficient cash collection and facility financial goals.
Ensure the team follows facility EHR documentation standards.
Maintain working relationships with community providers and their staff.
Attend daily huddles and provide updates as appropriate.
Complete the Daily POS Cash Report when assigned, serving as backup if not the primary assignee.
Review daily registration metrics, including front desk timing, warnings ignored per registration workflow, MSPQ completion rate, front-end opportunity to collect, overall payment collection success rate, top billing errors, and staff productivity and quality.
Coordinate workload and performance expectations across the Patient Access team.
Complete monthly hospital and clinic productivity and quality reviews, share results with the Supervisor and Director/Manager, and ensure education is scheduled for teams or individuals as needed.
Perform duties listed in the job descriptions of Patient Access team members serving under the Patient Access Supervisor.
Maintain confidentiality and adhere to HIPAA guidelines and regulations.
Keep current with Federal, State, and private payer regulations and policies, and inform the Supervisor and Director/Manager of changes and updates.
Participate in education opportunities to remain current with changes in the healthcare industry.
Promote effective working relationships and contribute to the department's goals and objectives.
Treat patients, families, visitors, and employees with respect and courtesy.
Attend on-site or off-site community engagement activities and clinic events as needed.
Perform other duties as assigned.