Patient Access Supervisor - Orthopedics - Tappahannock

VCU Health•Tappahannock, VA

1d•$21 - $33

About The Position

The Patient Access Supervisor manages and provides operational oversight to the department or business functions of an assigned area or multiple clinic/geographic locations to ensure efficient and effective operations. This may include reception, insurance verification, patient scheduling, patient registration, and co-pay/co-insurance collection. The supervisor oversees registration and scheduling staff, optimizes performance through workload coordination, staff reassignment, and feedback about expected outcomes and performance, and monitors and maintains performance improvement results. The role ensures staff consistently meet patient service expectations. The supervisor oversees daily operations and assigned staff, coordinates and delegates daily work, monitors workflow, serves as a liaison with other departments, and identifies and implements process changes to improve patient services and staff productivity. The role partners with management on issues requiring immediate attention, including policy violations and sensitive or unusual conflicts. Duties may include access to or contact with medications and related supplies. Supervisory duties include hiring, training, mentoring, evaluating, and keeping staff informed about priorities and procedural or policy changes; approving or denying leave requests; participating in disciplinary actions; overseeing other areas in the Manager’s absence; and implementing and monitoring initiatives to reduce errors and improve patient services. The supervisor analyzes policies, procedures, and workflows and recommends changes. Depending on assignment and operational needs, the position may require flexibility to work off-shifts and weekends and may be considered part of essential staffing. The role involves lifting less than 20 pounds, prolonged sitting, and walking distances. It requires strong recall, reasoning, problem-solving, hearing, clear speech, legible writing, reading, logical thinking, and the ability to work in a fast-paced environment, handle multiple priorities, and adapt to frequent change. The compensation range is $21.46–$33.26. Actual salary offers depend on relevant work experience, credentials, and qualifications.

Requirements

Two years of patient scheduling or registration work experience in a healthcare setting.
Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling, and medical coding requirements.
Intermediate-level experience with Microsoft Office applications and experience with email and calendaring.
Associate degree in Healthcare Administration, Business Administration, Finance, Accounting, or a closely related field from an accredited institution; an additional four years of work experience may be considered in lieu of education.

Nice To Haves

One or more years of previous supervisor or management experience.
Completion of medical terminology and/or other healthcare-related courses.
Bachelor’s degree in Business, Accounting, or a closely related field from an accredited program.

Responsibilities

Manage operational functions for an assigned area or multiple clinic/geographic locations, including reception, insurance verification, scheduling, registration, and co-pay/co-insurance collection as applicable.
Supervise registration and scheduling staff and coordinate workload distribution and staff reassignment.
Provide feedback about expected outcomes and staff performance, and ensure consistent patient service.
Monitor and maintain performance improvement results.
Supervise assigned staff and daily operations and evaluate performance.
Coordinate and delegate daily work assignments; monitor workflow and make changes as needed.
Serve as a contact and liaison with other departments.
Identify and implement process changes to improve patient services and staff productivity.
Partner with management to address issues requiring immediate attention, including policy violations and sensitive or unusual conflicts.
Hire, train, and mentor assigned staff; approve or deny leave requests; evaluate FTE performance; and participate in disciplinary actions.
Oversee other areas in the Manager’s absence and keep employees informed about priorities, activities, and procedural or policy changes.
Implement, enhance, and monitor initiatives designed to reduce errors and improve patient services.
Analyze policies, procedures, and workflow/processes and recommend changes.
Perform duties that may include access to or contact with medications and related supplies.