Patient Access Specialist - Imaging

Froedtert South • Pleasant Prairie, WI

6d

About The Position

The Patient Access Specialist supports Imaging Services and is among the first people patients encounter when accessing diagnostic care. This role helps make registration, scheduling, and check-in clear, accurate, and welcoming. It is suited to someone who enjoys helping people, staying organized, and working in a fast-paced healthcare environment.

The specialist helps patients navigate their care while supporting the Imaging team and ensuring appointments and registrations are handled accurately and efficiently. The role includes scheduling and registration, verifying patient and insurance information, managing payments and communications, and supporting referral and prior-authorization processes.

Requirements

• High school diploma or GED.
• Strong attention to detail and accuracy.

Nice To Haves

• Healthcare, business, or customer-service experience.
• Experience with patient registration, scheduling, or insurance verification.
• Knowledge of medical terminology.

Responsibilities

• Schedule, reschedule, and cancel imaging appointments.
• Complete patient registration and pre-arrival registration.
• Verify demographic and insurance information.
• Perform patient check-in and check-out.
• Collect applicable copays, balances, and payments.
• Provide patients with appointment instructions and information.
• Answer telephone calls and route questions appropriately.
• Collect and route patient messages to the appropriate care team.
• Manage assigned work queues.
• Support referral and prior-authorization processes.
• Maintain accurate patient information in healthcare systems.
• Provide professional, compassionate service to patients and families.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Career development opportunities.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED