Patient Access Specialist - Imaging

FroedtertSouth • Pleasant Prairie, WI

6d

About The Position

As a Patient Access Specialist supporting Imaging Services, you will be one of the first people patients encounter when accessing diagnostic care. You will help make registration, scheduling, and check-in clear, accurate, and welcoming. This role is suited to someone who enjoys helping people, staying organized, and working in a fast-paced healthcare environment. Patient Access plays an important role in the patient journey by helping patients navigate their care while supporting the Imaging team and ensuring appointments and registrations are handled accurately and efficiently.

Requirements

• High school diploma or GED.
• Strong attention to detail and accuracy.

Nice To Haves

• Healthcare, business, or customer-service experience.
• Experience with patient registration, scheduling, or insurance verification.
• Knowledge of medical terminology.

Responsibilities

• Schedule, reschedule, and cancel imaging appointments.
• Complete patient registration and pre-arrival registration.
• Verify demographic and insurance information.
• Perform patient check-in and check-out.
• Collect applicable copays, balances, and payments.
• Provide patients with appointment instructions and information.
• Answer telephone calls and route questions appropriately.
• Collect and route patient messages to the appropriate care team.
• Manage assigned work queues.
• Support referral and prior-authorization processes.
• Maintain accurate patient information in healthcare systems.
• Provide professional, compassionate service to patients and families.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Career development opportunities.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED