Patient Access Specialist - Green Bay Part-time

Ensemble Health Partners • Green Bay, WI

11d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. This is an entry-level, onsite position at HSHS - St. Mary's Hospital in Green Bay, Wisconsin. Part-time schedules are available, including two 12-hour shifts per week, with weekend, holiday, and on-call rotations as specified in the posting. The position pays $17.00–$18.15 per hour, based on experience.

The role supports accurate patient registration and access, customer service, compliance, and revenue cycle operations. Duties include collecting and verifying patient and insurance information, processing orders, supporting point-of-service collections, explaining and obtaining consent and other required forms, checking medical necessity, and helping ensure accurate accounts and clean claims. The specialist may also operate the telephone switchboard and conduct account audits.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.
• Obtain CRCR certification within 9 months of hire; the company pays for the certification.
• Be able to work onsite at HSHS - St. Mary's Hospital in Green Bay, Wisconsin.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow applicable policies and provide compassionate customer service during interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information and to discuss financial liabilities, point-of-service collections, past-due balances, and payment plan options.
• Explain general consent for treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients about possible non-payment of tests, distribute ABNs as appropriate, and document distribution of other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED