Patient Access Specialist - Registration - Full-Time Days - Sheridan, MI

SHERIDAN COMMUNITY HOSPITAL • Sheridan, MI

139d • Onsite

About The Position

Sheridan Community Hospital is seeking a Patient Access Specialist for its Patient Access / Registration department in Sheridan, Michigan. The role is the first point of contact for patients and visitors, providing a welcoming and compassionate experience while supporting timely access to care and efficient hospital operations. The specialist registers patients, verifies insurance, collects payments, processes documentation, and supports patient flow across Emergency, Outpatient, Lab, Imaging, and other services. This is a full-time day-shift position, with weekend and holiday rotation as needed based on department needs. The hospital serves Montcalm County and surrounding communities.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Ability to learn and navigate EHR systems.
• Strong computer skills, including Excel, Word, and Outlook.
• Typing proficiency of at least 50 WPM with high accuracy.
• Detail-oriented, dependable, and adaptable.
• Ability to work in a fast-paced, patient-facing environment.

Nice To Haves

• Healthcare or clinical experience.
• Working knowledge of medical terminology.

Responsibilities

• Greet patients in person and by phone with professionalism and compassion.
• Answer multi-line phones and direct calls appropriately.
• Register patients accurately in the electronic health record (EHR).
• Verify insurance eligibility and benefits.
• Collect payments and explain patients’ financial responsibilities.
• Maintain patient confidentiality and follow HIPAA regulations.
• Assist with registration for Emergency, Outpatient, Lab, Imaging, and other services.
• Distribute and process required forms and documentation.
• Provide directions and support to patients and visitors.
• Maintain accurate and complete patient records.
• Participate in quality improvement and patient safety initiatives.

Benefits

• Paid Time Off (PTO)
• Paid holidays
• Medical insurance with multiple plan options
• Dental insurance
• Vision insurance
• Employer-paid life insurance
• 401(k) with employer match
• Tuition/continuing education reimbursement
• Employee health
• Hospital discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED