PT Access Svcs Registrar I / PAS Charlotte Registration

Hartford HealthCare Corp.•Torrington, CT

11d•Onsite

About The Position

Patient Access Services (PAS) Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. The Registrar greets and assists patients and visitors, assesses their needs, communicates points of intervention, and provides access to interpretation services when language barriers arise. This is an entry-level, customer service-focused position requiring minimal healthcare experience and ongoing training to maintain proficiency with registration-process enhancements. The role supports patient registration and the financial aspects of care. Responsibilities include collecting and verifying demographic, insurance, and financial information; checking eligibility and payer details; collecting patient financial liability; providing information about deductibles and procedure estimates; securing required signatures and consent documents; and ensuring accurate documentation for clinical and revenue-cycle teams. Registrars also prepare patient charts, scan documents into the ADT system, direct visitors, and perform receptionist duties. The position requires sound judgment regarding patient privacy and safety, accurate patient identification, and adherence to applicable billing and payment regulations. The Registrar meets productivity standards, completes required training, supports coworkers, and develops proficiency in other registration areas. This is a per diem role at Charlotte Hungerford Hospital, with availability required for first, second, and third shifts.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and the ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.
Availability to cover first shift (7:00 a.m.–3:30 p.m.), second shift (3:00 p.m.–11:30 p.m.), and third shift (11:15 p.m.–7:15 a.m.).

Nice To Haves

Multilingual abilities are desired.

Responsibilities

Exhibit excellent communication and customer service skills.
Greet patients and visitors promptly, professionally, courteously, and helpfully, in person or by phone.
Serve as an initial contact for incoming calls related to patient privacy and services, and document individualized patient visits at the time of service.
Communicate clearly, calmly, and diplomatically with customers, coworkers, and visitors; use listening and comprehension skills.
Use organizational, flexibility, and time-management skills to complete daily tasks.
Assess and resolve customer complaints and de-escalate confrontational situations using sound judgment.
Follow patient privacy and safety standards and act as an intermediary among patients, caregivers, and family members.
Assess whether a healthcare representative or conservator must be contacted to complete registration, and notify conservators to obtain treatment consent and review required forms.
Obtain and verify demographic, identity, insurance, and financial information needed for accurate registration, treatment documentation, and reimbursement.
Use patient identifiers to select the correct medical record and enter accurate demographic and financial data in the ADT system.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical-record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Secure signatures and witness consent-to-treat documents and disclosures when required.
Follow applicable CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to complete registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to mitigate patient-identification errors.
Meet daily, weekly, and monthly productivity standards and respond to feedback on quality and productivity.
Complete ongoing education on recognizing critical symptoms, including stroke, heart attack, suicidal or homicidal behavior, and other life-threatening conditions.
Complete required HealthStream learning and six months of initial training; continue training to remain proficient with registration-process enhancements.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures; create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and enter downtime charts into the computer accurately and promptly.
Follow up on registrations through work queues and maintain accuracy, performance standards, and metric goals.
Assist and support coworkers in their duties and perform other duties as directed or required.