PT Access Svcs Registrar I / PAS St Vincents Registration

Hartford Healthcare•Bridgeport, CT

14h

About The Position

Patient Access Services (PAS) Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. This entry-level, customer-service-focused role greets and assists patients, communicates points of intervention, and provides interpretation support for patients experiencing language barriers. The role also supports patient registration, admissions, financial clearance, patient privacy and safety, chart preparation, productivity goals, and visitor direction. The Registrar obtains and verifies demographic and insurance information, confirms patient identity, reviews eligibility and payer information, collects applicable patient financial responsibility, and ensures authorizations and required documentation are in place. Registrars use sound judgment when handling privacy and safety matters, may refer self-pay patients to a Financial Counselor, and work with patients, caregivers, family members, health care representatives, and conservators to complete registration and obtain consent when needed. The position includes initial training over the first six months and ongoing education to maintain proficiency with registration processes and enhancements. Registrars also follow downtime procedures, support coworkers, and perform other duties as directed or required.

Requirements

High school diploma or GED equivalent.
At least 6 months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual ability is desired.

Responsibilities

Greet patients and visitors promptly and professionally in person and by phone, and direct visitors as needed.
Serve as an initial point of contact for incoming calls related to patient privacy and services.
Communicate calmly and diplomatically with patients, caregivers, family members, coworkers, and visitors; listen, assess needs, solve problems, and deescalate complaints or confrontational situations.
Document individualized patient visits at the time of service.
Obtain and verify demographic, identity, and insurance information needed for registration, treatment planning, and reimbursement.
Use patient identifiers and the ADT system to select the correct medical record and enter accurate demographic and financial data.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Assess whether self-pay patients should be referred to a Financial Counselor.
Verify and collect patient financial liability due at the time of service, and provide deductible and procedure estimate information as applicable.
Scan medical record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Obtain signatures and witness consent-to-treat and other required compliance documents and disclosures.
Follow applicable CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to perform registration duties.
Notify conservators when needed to obtain consent for treatment and review demographic and regulatory forms.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams, and provide input on plans to mitigate patient identification errors.
Meet daily, weekly, and monthly productivity and performance standards; follow up on registrations through work queues and maintain accuracy.
Complete required HealthStream learning and ongoing training, including training on recognizing critical symptoms and life-threatening conditions.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, including creating downtime labels and wristbands in Microsoft Word, photocopying insurance cards and photo IDs, handwriting pre-made downtime charts, and entering downtime charts into the computer accurately and promptly.
Respond to feedback on quality and productivity and continually improve performance through training and coaching.
Regularly assist and support coworkers in their duties.
Perform other duties as directed or required within the department and organization.