PT Access Svcs Registrar I / PAS St Vincents Registration

Hartford HealthCare Corp.•Bridgeport, CT

About The Position

Patient Access Services Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. This entry-level, customer service-focused role greets and assists patients, assesses their needs, communicates points of intervention, and provides interpretation support through interpreter services when language barriers arise. Registrars help prepare patient charts, direct visitors, perform receptionist duties, and meet daily, weekly, and monthly productivity standards. The position is responsible for collecting and verifying patient demographic and insurance information, confirming patient identity and insurance eligibility, documenting encounters, and ensuring accurate information is entered into the ADT system. Registrars verify and collect financial liability due at the time of service, provide deductible and procedure estimates, identify payer conflicts, confirm authorizations, and refer self-pay patients to a Financial Counselor when appropriate. They also scan required records and identification, obtain signatures and consent documentation, and follow applicable billing, payment, privacy, and safety requirements. The role requires sound judgment, communication, problem-solving, attention to detail, and the ability to respond appropriately to complaints and potentially urgent situations. Registrars complete an initial six months of training and ongoing education, including training to recognize critical symptoms. They may develop proficiency in other registration areas, support coworkers, and follow downtime procedures when registration systems are unavailable.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and the ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual ability is desired.

Responsibilities

Greet patients and visitors promptly, professionally, courteously, and helpfully in person and by phone.
Serve as an initial point of contact for calls concerning patient privacy and services, and document individualized patient visits at the time of service.
Communicate clearly and diplomatically with patients, caregivers, family members, coworkers, and visitors; listen and respond with patience and understanding.
Resolve customer complaints and deescalate confrontational situations using sound decision-making.
Apply patient privacy and safety standards and interact with patients and their representatives to facilitate registration.
Determine when to contact a healthcare representative or conservator to complete registration or obtain consent for treatment.
Collect demographic and insurance information needed to verify patient identity, ADT accuracy, treatment information, and reimbursement.
Use patient identifiers to select the correct medical record and obtain accurate demographic and financial data.
Document patient encounters accurately for clinical and revenue cycle teams.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Obtain signatures and witness consent-to-treat documents and disclosures as required.
Follow CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to perform registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to reduce patient identification errors.
Notify conservators to obtain treatment consent and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards and respond to feedback on quality and productivity.
Complete required HealthStream learning and ongoing training, including recognition of critical symptoms such as stroke, heart attack, suicidal or homicidal behavior, and other life-threatening conditions.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and enter downtime charts into the computer accurately and promptly.
Assist and support coworkers and perform other duties as directed or required.