PT Access Svcs Registrar I / PAS St Vincents Registration

Hartford HealthCare Corp.•Bridgeport, CT

1d•Onsite

About The Position

The PAS Registrar I is an entry-level Patient Access Services position and the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. The registrar greets and assists patients and visitors, assesses and communicates needs, provides interpretation support when needed, and performs registration and receptionist duties. The role requires sound judgment regarding patient privacy and safety, strong customer service, and continued training to remain proficient with registration processes and enhancements. Financial and registration responsibilities include collecting and verifying demographic, identity, and insurance information; assessing eligibility and payer conflicts; securing required authorizations and consent documents; communicating estimates and patient financial responsibility; and collecting payments due at the time of service. Registrars prepare patient charts, document visits, scan records and identification documents, and support accurate information in the ADT system. They also meet productivity and quality standards, assist coworkers, and follow downtime procedures when registration systems are unavailable. The position includes ongoing training and development, including learning to identify critical symptoms on arrival, completing required HealthStream learning, and developing proficiency in other registration areas. The role is per diem at St. Vincent's Medical Center.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual ability is desired.

Responsibilities

Exhibit excellent communication and customer service skills.
Greet patients and visitors promptly, courteously, and professionally in person and by phone.
Serve as an initial point of contact for calls related to patient privacy and services, and document individualized patient visits at the time of service.
Communicate clearly, calmly, and diplomatically with customers, coworkers, and visitors; use listening and comprehension skills.
Resolve customer complaints and de-escalate confrontational situations using sound judgment.
Apply patient privacy and safety standards in decision-making.
Interact with patients, caregivers, and family members as an intermediary, and determine when to contact a healthcare representative or conservator to complete registration.
Obtain and verify demographic, identity, treatment-plan, and insurance information needed for patient registration and reimbursement.
Use patient identifiers to select the correct medical record and maintain accurate demographic and financial data in the ADT system.
Provide accurate documentation to initiate patient encounters for clinical and revenue cycle teams.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Obtain signatures and witness consent-to-treat documents and disclosures when necessary.
Follow applicable CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed for registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to mitigate patient identification errors.
Notify conservators to obtain consent for treatment and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards and respond to feedback on quality and productivity.
Complete required HealthStream learning and training, including training on identifying critical symptoms such as stroke, heart attack, suicidal or homicidal behavior, and other life-threatening conditions.
Complete the initial six months of training and ongoing training to maintain proficiency with registration processes.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, including creating downtime labels and wristbands using Microsoft Word, photocopying insurance cards and photo IDs, handwriting pre-made downtime charts, and accurately entering downtime charts into the computer as soon as possible.
Follow up on registrations using work queues and maintain a high level of accuracy.
Understand coordination of benefits and continuously improve performance through training, coaching, quality monitoring, and productivity reporting.
Assist and support coworkers in their duties and perform other duties as directed or required.