PT Access Svcs Registrar I / PAS OP Registration

Hartford HealthCare Corp.•Hartford, CT

About The Position

Patient Access Services (PAS) Registrars are the first point of contact for patients and visitors seeking service at Hartford HealthCare facilities. The PAS Registrar I greets and assists patients and visitors, assesses their needs, communicates available points of intervention, and provides interpreter services when needed. The role supports patient privacy and safety while delivering prompt, courteous, customer-focused service in person and by phone. The registrar obtains and verifies patient demographic, identity, and insurance information; starts accurate patient encounters in the ADT system; verifies eligibility and financial liability; collects payments; and prepares and scans required documentation. The role also supports consent and disclosure processes, directs visitors, assists with patient identification and rapid-response procedures, and follows applicable billing, payment, privacy, and safety requirements. This is an entry-level position requiring a high school diploma or GED and six months of experience. Initial training lasts six months, with ongoing education and training to maintain proficiency in registration processes.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, ability to multitask, analytical skills, and adaptability to change.
Strong complex problem-solving skills and ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual ability.

Responsibilities

Greet patients and visitors promptly, professionally, courteously, and helpfully, in person and by phone.
Communicate clearly and diplomatically with patients, caregivers, family members, coworkers, and visitors; listen carefully and use patience and understanding.
Serve as an initial point of contact for calls concerning patient privacy and services, and document individualized patient visits at the time of service.
Assess and resolve customer complaints, de-escalate confrontational situations, and use sound judgment regarding patient privacy and safety.
Interact with patients, caregivers, and family members as an intermediary, and determine when to contact a healthcare representative or conservator to complete registration.
Obtain and verify patient demographic, identity, and insurance information to support accurate records, treatment plans, and reimbursement.
Use patient identifiers to select the correct medical record and enter accurate demographic and financial information in the ADT system.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service, and provide deductible and procedure estimate information as applicable.
Scan medical-record documents, insurance cards, and patient identification into the ADT system according to established procedures.
Obtain signatures and witness consent-to-treat documents and disclosures as required.
Follow CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to perform registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to mitigate patient-identification errors.
Notify conservators to obtain treatment consent and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards; respond to quality feedback and follow up on registrations using work queues.
Complete HealthStream learning and ongoing training, including education on recognizing critical symptoms and life-threatening conditions.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and enter downtime charts into the computer accurately and promptly.
Regularly support coworkers and perform other duties as directed or required.