PT Access Svcs Registrar I / PAS St Vincents Registration

Hartford HealthCare Corp.•Bridgeport, CT

1d•Onsite

About The Position

Patient Access Services (PAS) Registrars are the first point of contact for patients and visitors seeking services at Hartford HealthCare facilities. The Registrar greets and assists patients, assesses needs, communicates points of intervention, and provides access to interpretation services when needed. This entry-level role is customer-service-focused and requires minimal healthcare experience, with an initial six months of training and continuous learning to maintain proficiency in registration processes. The position supports accurate patient registration and the organization’s financial goals. Responsibilities include collecting demographic and insurance information, verifying eligibility and payer details, explaining and collecting patient financial liability, securing required signatures, and preparing and scanning documentation into the ADT system. Registrars use sound judgment regarding patient privacy and safety, follow applicable billing and payment regulations, and help ensure accurate patient identification and documentation. They also direct visitors, handle calls, support registration downtime procedures, and meet productivity and quality standards. This position is at St. Vincent’s Medical Center and is scheduled for the night shift, 11:00 p.m. to 7:30 a.m., every other weekend.

Requirements

High school diploma or GED equivalent.
Six months of experience.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge and understanding of insurance terminology and benefit processing.
Attention to detail, multitasking, analytical skills, and adaptability to change.
Strong complex problem-solving skills and the ability to make decisions under supervision.
Excellent organizational skills, flexibility, and ability to switch tasks frequently.
Self-motivation, high energy, and tenacity.

Nice To Haves

Multilingual ability is desired.

Responsibilities

Greet patients and visitors promptly, professionally, courteously, and helpfully in person and by phone.
Provide excellent communication and customer service, listen carefully, demonstrate patience, and communicate calmly and diplomatically.
Serve as an initial point of contact for calls concerning patient privacy and services, and document individualized patient visits at the time of service.
Resolve customer complaints and deescalate confrontational situations using sound judgment.
Interact with patients, caregivers, and family members as an intermediary, and determine when to coordinate with a healthcare representative or conservator to complete registration.
Collect demographic and insurance information to verify patient identity, ADT system accuracy, treatment plans, and reimbursement details.
Use patient identifiers to select the correct medical record and obtain accurate demographic and financial information.
Document patient encounters accurately for clinical and revenue cycle teams.
Use online eligibility products or contact payers or patients to obtain accurate billing information.
Refer self-pay patients to a Financial Counselor when appropriate.
Verify and collect patient financial liability due at the time of service.
Scan medical record documents, insurance cards, and patient identification into the ADT system according to procedures.
Obtain signatures and witness consent-to-treat documents and disclosures as required.
Follow CMS, DPH, state, and federal billing and payment regulations.
Use interpreter services as needed to complete registration duties.
Initiate patient and non-patient rapid responses to alert appropriate clinical teams.
Provide input on action plans to mitigate patient identification errors.
Notify conservators to obtain consent for treatment and review demographic and regulatory forms.
Meet daily, weekly, and monthly productivity standards and respond to quality and productivity feedback.
Complete required HealthStream learning and ongoing training, including training to identify critical symptoms such as stroke, heart attack, suicidal or homicidal behavior, and other life-threatening conditions.
Develop proficiency in other registration areas to provide additional support and coverage.
Follow registration downtime procedures, create downtime labels and wristbands using Microsoft Word, photocopy insurance cards and photo IDs, handwrite pre-made downtime charts, and enter downtime charts into the computer accurately and promptly.
Follow up on registrations using work queues and maintain accuracy.
Assist and support coworkers in their duties and perform other duties as directed or required.