PATIENT ACCESS SERVICE REP, FCP - DTS PATIENT CARE GENERAL

Froedtert•Oak Creek, WI

1d•Onsite

About The Position

The Patient Access Service Representative (PASR) delivers an exceptional front-of-house, patient-facing experience. The role proactively greets patients and visitors and creates a helpful, positive, welcoming, and friendly experience while providing outstanding customer service in person and over the phone. The position is onsite at the CP-Drexel Town Square Health Center in Oak Creek, Wisconsin. It is a 1.0 FTE role with 40 standard hours per week. The set schedule will be within 7:00 a.m. to 6:00 p.m.; scheduling is negotiable based on patient-care needs, and schedule options will be provided upon offer.

Requirements

At least one year of experience as a receptionist or assistant, or in a customer service field.
Effective oral and written communication skills.
Ability to multitask.
Strong proactive organizational skills.
Excellent customer service skills.
Proficiency in Microsoft Outlook, Excel, and Word.

Nice To Haves

Previous experience in a healthcare setting.
High school diploma or equivalent.
Knowledge of medical terminology and EpicCare.

Responsibilities

Proactively greet patients and visitors and provide a helpful, positive, welcoming, and friendly experience.
Provide outstanding customer service in person and over the phone.

Benefits

Paid time off.
Career pathways, career tuition assistance, and continuing education unit opportunities.
Academic partnership with the Medical College of Wisconsin.
Referral bonuses.
403(b) retirement plan.
Medical, dental, vision, and life insurance.
Short- and long-term disability coverage.
Free workplace clinics.
Employee assistance programs.
Adoption assistance.
Healthy Contributions.
Care@Work.
Moving assistance.
Discounts on gym memberships, travel, and other work-life benefits.